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Thanks for your follow up Abhishek - if I understand your message above, it sounds like Enpass requires an app to provide a website field that is used to recognize the app in Enpass. The fact that Rogers Bank app does not provide the website field means that Enpass is unable to recognize the app. Is this correct? Thanks, Stevan

Hi Abhishek, I can confirm that after following the steps described above, but with one change - instead of 1. Open the Enpass app, I opened the Rogers Bank app, and followed step 2, the information in the website field in the step 3 was empty. Any suggestions on how to create a short video (e.g., any specific software, etc.) on the iPhone and do it in a way it protects my privacy by not showing my usernames for the items in the Enpass? Thanks, Stevan

Hi Abhishek, Thank you for your assistance. OS: Ventura 13.4 (running on M1) Enpass: 6.8.6 (1360) I provided a snapshot of the pop up screen that a person is supposed to create a template from. As you can see by the fact that only the 'close screen' (red x) is showing that one cannot maximize or minimize this pop up screen. Additionally, you cannot resize it either. Hope this provides you with enough context of the issue. If it is still unclear and you would still like me to record a video, please let me know. Thank you.

Hi Abhishek, Thank you for your response. Actions taken: 1. Deleted the item in both of the vaults that it was located in 2. Entered the credentials in Safari on the iOS but it did not offer to save it automatically into enpass. 3. Entered the credentials in FF on Mac OS pressed login, but wasn't prompted to save credentials by enpass as it sometimes happened. After logging in, I logged out. 4. Entered the credentials in FF on Mac OS and "added to Enpass" via plug-in functionality (before logging in). 5. Synced my enpass between the iPhone and my Mac 6. Opened the app in iOS and clicked on "Passwords" after which I was automatically taken to the facial recognition of enpass and was presented with the "We could not find a corresponding item. Try Search!" - this is the same behaviour as before.

Similar issue as another thread but a different app: In my case: Enpass 6.8.7 (710), iOS 16.5, app: "Rogers Bank"

When clicking on the "Settings" button, a new screen pops up. This screen (and all other options from there on) cannot be resized. Typically this is not an issue, as most of the work done here does not require a larger view. However, when trying to create custom templates this is incredibly frustrating and tedious. For example, the original bank template has many fields and when trying to see them all and/or drag them from one spot to another, requires way too much effort. Maybe I am missing something but why lock this screen and make user experience worse?