spike

Currently doing some tidying on my Google Drive, the drive that my online vault is located. When I looked for the vault/ backup I came across two entries. How do I determine which is the current and which is an old entry from a previous Enpass installation?

Thanks for your help. Not got round to doing anything with it yet, been reading up on the subject and realised that I may be going about it incorrectly. I must admit that even though I have been using enpass for quite some time, I've never spent any time understanding how it all actually works. I have a backup in Google drive and a copy of it on the PC at AppData/Local/Packages. I assume that after I reinstall enpass, I just need to restore from Google Drive and it will automatically make a copy of the backup file and that will be stored locally.

One last question, when I choose 'this PC' I take it that it finds its way to the correct location without me navigating to it.

Thanks for that. Just to be clear, this procedure will not include the path from which it came?

Hi, I plan to perform a clean install on my PC due to errors in the Microsoft directory system, as fixing them seems more complicated than starting fresh. I don’t have any issues with my Enpass setup, but I want to ensure my passwords are preserved. I’ve located the Enpass vault where backups are stored and would like to make a copy of it. After reinstalling Enpass, I’d like to reinsert the vault into the new directory path. Could you please guide me through the steps to achieve this? Thanks

I decided to sync Enpass to Dropbox, it worked fine on the PC, Laptop and android tablet, however, when I go through the process on the android phone; after signing in to Dropbox and then ‘Allow', the revolving circle spins around with the message authenticating and wont move on from this point.

Okay, just sorted it. Thanks for your help

I cannot see the option that you describe on the welcome page, see snapshot

Thanks Abhishek, I did as you outlined on the PC and it synced, and shows back up to Google drive. Looking in the backup section of settings in Auto Backups it shows the system file location on Drive c:. I’m confused with that if you could explain. Please see attached photos. I also have a new windows laptop, I installed Enpass and set it to syncing to Google drive but it won't sync? My phone syncs ok, but the laptop just doesn't want to know. How do I fix this?

I use Enpass, which has been synced with OneDrive, yet this platform is not secure. I have taken the initiative to transfer all of my folders and files to Google Drive, but I'm unclear on how to do the same with Enpass. Is it possible to receive guidance on the necessary steps to achieve this?

Moto G4. Android 7.0

Enpass stopped working on my android phone. Worked ok yesterday but today receiving error message every few seconds.. 'Enpass has stopped'. Tried uninstalling and reinstall (twice) but problem persists. Was offered the options to Close app even though its not open, or send feedback. I have pressed 'send' to feedback option but was unable to type anything as the error prevents me from typing due to constant pop-up.

Thanks for your reply. I decided to remove the app from my phone and reinstate it, but after installation I found that only about 17 of my 119 passwords have been downloaded from OneDrive. I should mention that I renewed my laptop this week and installed Enpass on to it. Though this downloaded the 119 passwords and works correctly, I received a pop-up offering some enhancements which I wasn’t really interested in but accepted as it seemed like the only way to stop it from popping up. I then received a couple of emails, one with an activation code and the other thanking me for joining Enpass? I’m sorry but I’m really confused as to what is happening here all I want is for enpass to work on my phone.

I paid a one off fee in January 2018 but now I'm getting an error on my android phone that I have reached the limit that I can have. Has something changed all of a sudden? I seem to remember that the deal was desktop free including Android for the payment that I made.

I uninstalled Enpass 5 from my android tablet so as to install version 6 but when I tried to download it from Play Store I get the message that this version is not compatible with with my device. Any ideas as to why this is happening?