Records disappeared

[sundawg56]

I have lost the majority of my Records because the iPhone App suddenly can not hold more than 20 records; unless I pay & purchase a monthly or yearly plan. What gives. Why no notice?

[Pratyush Sharma]

Hi @sundawg56,

We are sorry for the inconvenience caused to you.

Don’t worry, your purchase is safe. Try restoring the Pro version of the Enpass app using the below steps:

• Open Enpass --> Click on ‘Settings’ --> Click on ‘Trial user/Account:_____ (1st option of the settings)' ---> Tap on 'Restore Purchase’ given on bottom of the app → Done.

If the problem persists, please take the backup of Enpass data first and then reinstall Enpass again using the same account with which you purchased the Enpass app.

If the above doesn't help, please share the Enpass purchase receipt at support@enpass.io so that we can help you better.

Thanks for your co-operation.