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Guest Akash Vyas

Hey @gma91170

Sorry to hear about your trouble. It seems that Enpass app is running in the background when you're trying to update.

In case if you are using Enpass on Windows platform. Please make sure that the existing Enpass app is completely closed (even from System tray or Menu bar) and if you are using your system as a multi-user please make sure Enpass app is closed from all user accounts before installing the update.

Also, open Task manager  -->Details--> and check if Enpass app is there. If yes, please quit it first and try to update again.

If your problem still persists, please let me know on which device (along with OS version)are you using Enpass so that we can help you in a better way.

Waiting for your response.

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