Mise a jour

[gma91170]

Bonjour

Impossible d'installer la mise à jour 557 et impossible de supprimer la 553. un message me signale que le logiciel est en cours !!!

Merci de me dire comment faire pour procéder a cette maj

Edited July 27, 2017 by gma91170

[Guest Akash Vyas]

Hey @gma91170

Sorry to hear about your trouble. It seems that Enpass app is running in the background when you're trying to update.

In case if you are using Enpass on Windows platform. Please make sure that the existing Enpass app is completely closed (even from System tray or Menu bar) and if you are using your system as a multi-user please make sure Enpass app is closed from all user accounts before installing the update.

Also, open Task manager  -->Details--> and check if Enpass app is there. If yes, please quit it first and try to update again.

If your problem still persists, please let me know on which device (along with OS version)are you using Enpass so that we can help you in a better way.

Waiting for your response.

[gma91170]

Bonsoir

merci de vos conseils. J'ai fermé la tache qui s'exécutait dans le gestionnaire de taches. Maintenant C'est ok

merci beaucoup de votre aide