Touch ID not working when I open app

[Zdenda]

When I open enpass in iPhone it doesn't  ask for touch ID but ask for master password. Master password doesn't work. I can't select in the access to the app if I want to login with touch id.

[Pratyush Sharma]

Hi @Zdenda,

Thanks for using Enpass. We regret the inconvenience.

Please let us know the following details so we can help you better:

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?
• Did you make changes in the Touch ID under device settings recently after which you don't see an option to unlock with Touch ID?
• Do you remember your master password?
• Are you able to access all your data on any other device?

Thanks for your co-operation.