folmedov Posted August 12, 2017 Report Posted August 12, 2017 App crash after unlock - Samsung S6 Hi. I used Enpass for almost a year, and never had problems, but for a few weeks I had problems when unlocking my cell phone (Galaxy S6). I am using version 5.5.6 of the app and I use Google Drive to sync my data. If I delete the data of the application in my cell (as shown in the attached photo), the application returns to work for a while, but then again presents problems. Thank you could help me with this problem. Thank you very much. Greetings.
folmedov Posted August 29, 2017 Author Report Posted August 29, 2017 What a shame, it seemed that the application was very good, but I realize that the technical service is very bad, I have contacted through the forum and email for help and have left me waiting for a response in both media. Also now I realize that for each platform (android and ios) you should buy a separate license. Really a pity...
jross1205 Posted August 31, 2017 Report Posted August 31, 2017 On 8/12/2017 at 2:38 PM, folmedov said: App crash after unlock - Samsung S6 Hi. I used Enpass for almost a year, and never had problems, but for a few weeks I had problems when unlocking my cell phone (Galaxy S6). I am using version 5.5.6 of the app and I use Google Drive to sync my data. If I delete the data of the application in my cell (as shown in the attached photo), the application returns to work for a while, but then again presents problems. Thank you could help me with this problem. Thank you very much. Greetings. I'm experiencing similar behavior on Samsung S5. Enpass support... please respond with suggestions!
folmedov Posted August 31, 2017 Author Report Posted August 31, 2017 Hello @jross1205: I contacted the technical service and finally they were able to help me. To solve the problem, what I had to do was: 1. Uninstall the application 2. Reinstall the application 3. Don't sync my Google Drive account (working with an empty database) 4. Go to Settings -> Security -> and increase the time for "Lock After" to 1 hour of inactivity. 5. Deactivate the "Lock on Leaving" option After verifying that the application ran smoothly, I went through the reverse steps: 1. I activated synchronization of my Google Drive account (I tried to keep the application running) 2. Decreased the "Block After" time to 30 seconds (I retested that the application was still running) 3. I activated the "Lock on Leaving" option (and retested the application for continued operation) I haven't had this problem since then. I hope it's helpful. Greetings.
jross1205 Posted August 31, 2017 Report Posted August 31, 2017 Thanks, folmedov! That seems to be working!
Guest Akash Vyas Posted September 8, 2017 Report Posted September 8, 2017 Hey guys, We've fixed some issues in a new Beta Version which will be rolled out today. So if you're willing to test it before public release please join our Beta Program. Cheers!
Anagastes Posted October 9, 2017 Report Posted October 9, 2017 On my Xiaomi Redmi Note 4 the newly installed one crashes as soon as it is started. I use LineageOS from this developer. Any idea? https://forum.xda-developers.com/redmi-note-4/xiaomi-redmi-note-4-snapdragon-roms-kernels-recoveries--other-development/rom-lineageos-14-105-07-17-t3632213 PS: I write here because I am supposed to be a spamer when I want to open a threat.
Guest Akash Vyas Posted October 10, 2017 Report Posted October 10, 2017 Hey @Anagastes To investigate further in this issue please let me know if you've got the updated version of Google Play Services on your device. Have you tried to restore the data using cloud sync? If yes, please disconnect the internet and create an empty keychain and let me know if Enpass still crashes. Also, did you installed Enpass from any other source than Play Store? Awaiting your response.
Anagastes Posted October 10, 2017 Report Posted October 10, 2017 55 minutes ago, Akash Vyas said: Hey @Anagastes To investigate further in this issue please let me know if you've got the updated version of Google Play Services on your device. Have you tried to restore the data using cloud sync? If yes, please disconnect the internet and create an empty keychain and let me know if Enpass still crashes. Also, did you installed Enpass from any other source than Play Store? Awaiting your response. I tested the beta and the normal version from the Playstore. Same result. It's a fresh installation without synchronization from Google. I wanted to switch from Keepass to Enpass. I didn't use any source other than the Playstore. Thank you for your support
Recommended Posts