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nrsmoll

Chrome extension not working

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Chrome extension not working

Hi,

I am running the enpass app on linux ubuntu 16.04 using the chrome extension. 

When I click the enpass icon in the extensions area (top right corner), I get the following error:

Enpass Connection Error

Please start Enpass desktop app and make sure you have checked "Enable Browser Extension" in Enpass Preferences, before using Enpass Browser Extension.

 

Now of course I have tried this, and I am sure that it is all enabled. I've tried, clicking and unclicking + redownloading the app. 

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Hi @nrsmoll

Sorry to hear about your trouble. I would like to share that Enpass browser extension communicates to the Enpass app over the localhost address. So please check and verify that any third-party application is not interfering the localhost connections (127.0.0.1) and make sure you have "lsof" installed on your system. 

Also, please run the below command in terminal and share the output via support@enpass.io mentioning a link to this discussion:

  • lsof -i:10391

Where 10391 is a port number. If there is no output (blank), please try with other port numbers between 10391 to 10395.

Thanks for your co-operation!

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