Jump to content

TouchID and other security settings suddenly stopped working

Recommended Posts


I have been using EnPass with TouchID for some years now everything worked well until today. Multiple things are wrong:

Since this morning, I am not able to activate TouchID anymore and all the security options don't work anymore. Also, PIN configurations are not saved by the app as well as the time-based logout settings. Now EnPass always locks directly after leaving the app. 

Today, EnPass suggested that I should register an account because I am eligible to use EnPass Pro for free. When I do that, the registration somehow succeeds, but my E-Mail is not shown (Email field is empty) in the "registration was successful" screen. After going through the registration process, the app still suggests, that I register and says I'm not registered but shows, that the Pro account somehow is activated.

When I want to enable TouchID, the button instantly deactivates the function. So it is not possible to turn it on at all. This is really frustrating, I now have to enter the Master Password every time I want to use the app!!

Here are my software versions:

  • Enpass Version: 6.4.4 (462)
  • iOS Version: 13.4.1 (iPhone 7)

What I have tried so far:

  • Resetting all TouchID settings and re-activating them (although I think that this is not the root cause because all the other security settings don't work as well)
  • Deinstall EnPass completely and reinstall the app + new synchronization set up

Share this post

Link to post
Share on other sites

Hi @gugelhupf,

Welcome to the forums!

Please follow these troubleshooting steps and share your findings.

  • Remove all TouchID from device settings.
  • Add one TouchID and now enable in Enpass.

Can you please share the screenshot of your Enpass Account page so we can help you better:

  • Open Enpass --> Setting --> Click on ‘Trial user/Account:_____ (1st option of the settings).

Thanks for your co-operation.

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...