TouchID and other security settings suddenly stopped working

[gugelhupf]

Hi,

I have been using EnPass with TouchID for some years now everything worked well until today. Multiple things are wrong:

Since this morning, I am not able to activate TouchID anymore and all the security options don't work anymore. Also, PIN configurations are not saved by the app as well as the time-based logout settings. Now EnPass always locks directly after leaving the app. 

Today, EnPass suggested that I should register an account because I am eligible to use EnPass Pro for free. When I do that, the registration somehow succeeds, but my E-Mail is not shown (Email field is empty) in the "registration was successful" screen. After going through the registration process, the app still suggests, that I register and says I'm not registered but shows, that the Pro account somehow is activated.

When I want to enable TouchID, the button instantly deactivates the function. So it is not possible to turn it on at all. This is really frustrating, I now have to enter the Master Password every time I want to use the app!!

Here are my software versions:

• Enpass Version: 6.4.4 (462)
• iOS Version: 13.4.1 (iPhone 7)

What I have tried so far:

• Resetting all TouchID settings and re-activating them (although I think that this is not the root cause because all the other security settings don't work as well)
• Deinstall EnPass completely and reinstall the app + new synchronization set up

[Pratyush Sharma]

Hi @gugelhupf,

Welcome to the forums!

Please follow these troubleshooting steps and share your findings.

• Remove all TouchID from device settings.
• Add one TouchID and now enable in Enpass.

Can you please share the screenshot of your Enpass Account page so we can help you better:

• Open Enpass --> Setting --> Click on ‘Trial user/Account:_____ (1st option of the settings).

Thanks for your co-operation.