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Das_Schaf

Windows Hello and multiple screens

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Using Enpass with Windows Hello (camera) can be difficult when you are using multiple screens, e.g. a laptop and an external monitor. You have keep your eyes pointing towards your camera to unlock with Windows Hello. If the Windows Hello dialogue is shown on a second screen you cannot simply click the Hello "OK" button by turning your line of sight towards the dialogue. Turning your head will instantly telling Windows Hello to deny your request although you already had been authorized by looking into the camera.

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I'm using multiple external monitors attached to my laptop. Unlocking Enpass happens on the external monitor, e.g. using the browser extension

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Hi @Das_Schaf,

Update

We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us.

Thanks!

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