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JasonHK

Lost access to premium features

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Hello, I am a long-term user of Enpass. And I haven't registered an account after you announced the change on the pricing strategy. But on today, I can't access to the premium features anymore. How can I restore it?

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Hi @JasonHK,

Thanks for using Enpass and writing to us.

We are glad to share that the existing Pro users aren't required to subscribe or pay any additional recurrent charges as a part of this transition. Existing Pro users will continue to enjoy all future Enpass pro features for free, forever, as promised earlier.

To restore the Pro version of Enpass, please update Enpass latest version from the respective Store and then follow the steps-

  • Open Enpass --> Click on ‘Settings’ --> Click on ‘Account/Trial user, not registered (1st option of the settings)' ---> Click on the email account with which you purchased Enpass app earlier and follow the instructions.

If the problem persists, please take the backup of Enpass data first and then reinstall Enpass again using the same account from which you purchased the Enpass app.

If that doesn't help, please share the Purchase Receipt with us on support@enpass.io so that we can help you better.

Thanks!

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3 hours ago, Pratyush Sharma said:

Hi @JasonHK,

Thanks for using Enpass and writing to us.

We are glad to share that the existing Pro users aren't required to subscribe or pay any additional recurrent charges as a part of this transition. Existing Pro users will continue to enjoy all future Enpass pro features for free, forever, as promised earlier.

To restore the Pro version of Enpass, please update Enpass latest version from the respective Store and then follow the steps-

  • Open Enpass --> Click on ‘Settings’ --> Click on ‘Account/Trial user, not registered (1st option of the settings)' ---> Click on the email account with which you purchased Enpass app earlier and follow the instructions.

If the problem persists, please take the backup of Enpass data first and then reinstall Enpass again using the same account from which you purchased the Enpass app.

If that doesn't help, please share the Purchase Receipt with us on support@enpass.io so that we can help you better.

Thanks!

Ummm...I didn't supply any email when I purchase Enpass, since I purchase through Google Play. Should I enter the email of my Google account?

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Hi @JasonHK,

Please register in Enpass with an e-mail ID(same email with which you have purchased Enpass). Once registered, all existing pro features of Enpass can be unlocked.If you have any further queries, please feel free to contact us.

Thanks!

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