Phil FR Posted January 21, 2021 Report Posted January 21, 2021 Hello, Hello, Since today it is impossible to make the link between a website and enpass. A window displays : « The Enpass extension could not receive information from the application. » How to correct this problem? Thank you.
Pratyush Sharma Posted January 22, 2021 Report Posted January 22, 2021 Hi @Phil FR, Sorry for the trouble you are facing. If I have understood you correctly, you are facing this issue in your desktop device? If the problem persists please uninstall the browser and install it again. Please revert to us with the answer to the following queries and we will get it sorted out for you: Which browser are you using? On which device are you using Enpass? Which Enpass and Enpass extension version are you using? Are you facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension?
Phil FR Posted January 23, 2021 Author Report Posted January 23, 2021 Hello, This problem is on iPad under iPadOS 14.3. Surprisingly I don't see the bug anymore. So it works again. Thank you I enclose the screenshot of the bug that was found. best regards 1
Garima Singh Posted January 25, 2021 Report Posted January 25, 2021 Hey @Phil FR Thanks for notifying us. Let us know if the same issue occurs again.
Phil FR Posted March 13, 2021 Author Report Posted March 13, 2021 The problem disappeared without any particular action. A mystery !
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