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Items in Database Disappeared...


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I have been using Enpass for some time now; but yesterday was the first time I noticed that more than two thirds of my saved entrees had disappeared; this is after I had started it and accessed it in the morning, and there was no problem then; but some time later, when accessing the password manager again, two thirds of my entrees (which total 132 entrees) they had disappeared! I panicked and attempted to import the most recent version of my saved entrees; and they still did not appear. I then rebooted the computer and suddenly they were there again. What in the world happened; I can't afford to lose two thirds of my password entrees! This is the first time such a thing has happened.

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Hi @Companion,

Sorry for the inconvenience caused to you.

Please revert to us with the answer to the following queries so we can further investigate the issue:

  • On which device (along with OS version) are you using Enpass?
  • Which Enpass version are you using?
  • Let us know if any particular scenario or step on which you are getting this?


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