Jump to content
Enpass Discussion Forum

[SOLVED] OTP code from desktop app is not working


Recommended Posts


i have setted the 2FA for one site in Enpass. It was working since a few days ago, when the otp code generated by desktop app is no more working (site tell me that the code is wrong). Instead, the OTP generated by smartphone is still working (is the same caveau, synced between desktop and mobile).

I'm using Enpass on Linux

Have you any idea of possible causes?


Thank you

Edited by loverdrive
Link to comment
Share on other sites

  • loverdrive changed the title to [SOLVED] OTP code from desktop app is not working
  • 1 year later...

It happens. You left your mobile device at home, and now you can't use your phone to verify who you are. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. If so, you can use this alternative method now. If you never added an alternative verification method, you can contact your organization's Help desk for assistance.

Sign in to your account but select the Sign in another way link on the Two-factor verification page.

Change sign in verification method

If you don't see the Sign in another way link, it means that you haven't set up any other verification methods. You'll have to contact your administrator for help signing into your account.

Choose your alternative verification method, and continue with the two-step verification process.


Rachel Gomez

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...