Hi Team, I want to transfer my one time purchase from one registered email ID to another email ID. I am currently not using the old email I used to purchase encase so I want to move the purchase to a different email id. Please let me know how can I proceed? I've sent an email to the official but haven't received a reply yet! Thanks, Chetan

Hi @turingasi

We request you to kindly contact us at support@enpass.io and our team will gladly assist you with this request. Also, if you have previously contacted us about the same, you must have received a ticket ID starting with 'ECS-XXXXXX'. Kindly share that as well.

5 hours ago, Abhishek Dewan said:

你好@图灵加西

我们请求您通过support@enpass.io 与我们联系，我们的团队将很乐意协助您解决此请求。此外，如果您之前曾就同样问题联系过我们，您一定已收到以“ECS-XXXXXX”开头的票证 ID。也请分享一下。

Hello! I've added it in the email I sent you! I found my proof of purchase! If you receive the email, please process it. Thank you.

Thanks! Already solved the problem for me. Many thanks!