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Abhishek Dewan

Enpass team member
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Everything posted by Abhishek Dewan

  1. Hi @sharky We were able to reproduce the bug on our end, due to which this issue is occurring, and a fix will be available for this concern in the future Enpass update. Kindly bear with us until then, and your cooperation in the meantime is appreciated.
  2. Hi @Mudplugger We have recently updated our Windows Enpass app. In the update, we have fixed the Onedrive 1208968 error. Kindly update your Enpass app to the latest version and share your findings with us.
  3. Hi @DanielW Thank you for sharing the details. I'm discussing this case with our dedicated team and will get back to you soon with an update. In the meantime, try adding the websites on which this issue is occurring to the block list on the Enpass Extension Settings page. Here's how you can do it - On your browser, right click on Enpass Extension -> Options. On the Enpass Extension Settings page, scroll down to “ Inline Autofill Menu Blocklist“, copy the URL of the webpage where this issue is occurring and paste it in the “ Add URL “ field. #SI-3269
  4. Hi @ttk To assist you better with this concern, please share the below details with me - The version of the Enpass app, OS, Enpass Extension and browser you are using. The URL of the webpages on which you are facing this concern. A screenshot of any error occurring or a short video showing this behavior would be helpful. Note - You can share the recording with us at support@enpass.io and mention this forum.
  5. Hi @dmc28 Please share the below details with me, and I’ll have this investigated for you - 1. The version of the Enpass app and OS you are using. 2. Have you downloaded the Enpass app from the MacApp Store or from our official website? 3. Is the app crashing for you after a certain step, ie, after editing an Item, creating a new Item, etc? Or is it completely random? 4. Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data. 5. Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.
  6. Hi @gahawy Thank you for trying the steps I shared. I have forwarded this concern to our dedicated testing team and will get back to you soon with an update. Your patience in the meantime is appreciated. #SI-3170
  7. Hi @coryb Thank you for your kind words! Our dedicated development team is already aware of the demand for this feature. Moreover, I have also shared your comments with the team and will be sure to update this forum once it is implemented. We appreciate your cooperation and support in the interim. #SI-618
  8. Hi @sharky Thank you for sharing the requested details. I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated. #SI-3267
  9. Hi @gahawy For troubleshooting purposes, please try the below steps - Kindly check and ensure that you have set up autofill correctly and you are not missing any crucial steps by referring to this link. If you are facing this concern for any particular app/webpage, take a note of your credentials of this app/website, then remove the item that you have saved in your Enpass app. After filling in the credentials again, save the Item and try autofilling. In case you are using multiple vaults, please ensure that you have selected the correct vault from which you would like to autofill. If the issue persists, please share the below details - The version of the Enpass app and browser you are using. The apps/webpages on which you are facing this concern.
  10. Hi @gahawy Depending on the device you are using, I would recommend checking our handy guide on setting TOTP for your Items and how it works with Enpass. Note - 2FA and Breach monitoring are part of our Premium license offering. Hence, a Premium license is required to use these features.
  11. Hi @Joe Harrington Welcome to the Enpass Forums. We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. We appreciate your understanding in this case.
  12. Hi @Langer Thank you for sharing your valuable suggestion. I have forwarded your comments as feedback to our development team so they may consider it for future Enpass versions. #SI-2993
  13. Hi @Abi Thank you for sharing the requested details. I'm discussing this case with my dedicated team and will get back to you soon with an update. We appreciate your patience in the interim. #SI-3230
  14. Hi @ttk We were able to reproduce the bug on our end, due to which this issue is occurring. Our development team is working on a fix which will be available for future Enpass versions. We appreciate your cooperation and support in the interim.
  15. Hi @Ivarson Thank you for sharing the requested details. I have forwarded this concern to our dedicated team and will get back to you soon with an update. We appreciate your patience in the interim. #SI-3266
  16. Hi @WhiteApfel I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated #SI-3265
  17. Hi @sharky Kindly check and confirm that you have updated your Enpass app, OS and browser. If the issue persists, please share the below details - The version of the Enpass app, OS and browsers you are using. A screenshot of any error occurring and a short video showing this issue would be helpful. Note - You can share the video with us at support@enpass.io and mention this forum.
  18. Hi @Abi Thank you for trying the steps I shared in my post. Kindly share the below details with me and I'll gladly get this further investigated for you - Are you using any Firewall/VPN/Antivirus service on your Windows 11 device? Have you enabled iCloud data protection?
  19. Hi @Jehaan Welcome to the Enpass Forums Kindly check and confirm that you have updated your Enpass app, OS and browser. If the issue persists, please share the below details - The version of the Enpass app, and browser you are using. A screenshot of any error occurring and a short video showing this issue would be helpful. Note - You can share the video with us at support@enpass.io and mention this forum.
  20. Hi @Tranel We are testing a patch to address this issue. Rest assured, we are monitoring this forum and taking feedback from our users to get this concern fixed as soon as possible. Please bear with us in the meantime.
  21. Hi @Piotr Welcome to the Enpass Forums. For security reasons, your iCloud session expires periodically. Please refer to this link for our handy step-by-step guide to resolve this issue. If the problem persists, kindly share the version of the Enpass app and OS you are using and I'll get this investigated for you.
  22. Hi @Ivarson Please share the exact version of the Enpass app and OS you are using and I will get this investigated for you.
  23. Hi @ttk Thank you for sharing the requested details. I'm discussing this case with my dedicated team and will get back to you soon with an update. Your patience in the interim is appreciated. #SI-3263
  24. Hi @intheweeds Welcome to the Enpass Forums. I will gladly assist you with the concerns you are facing with the Enpass app - "Enpass app can be accidentally Quit if it is inadvertently brought to the front" - As Enpass is an offline password manager, all your data is stored locally on your device. Enpass Browser extensions work in conjunction with the desktop application for autofilling usernames, passwords, credit cards, and identities on web pages. That is the reason for the Extension and autofilling to work, the Enpass app needs to be running in the background. You can change the auto lock behaviour in this case by disabling the option 'Autolock When -> Main Window is closed' from Enpass app -> Settings -> Security so that the app will continue to run in the background even if you accidentally quit the app. "The keyboard shortcut opens a fresh instance of the auto-fill window despite the browser being the foreground app" - To use the Enpass browser extension, you can create your own keyboard shortcuts on the browser. Keyboard shortcuts save you time to activate the Enpass extension, lock the Enpass app, and use Autofill for a single matching item on the browser. I would highly recommend checking this link to know about setting the Keyboard shortcut and the behaviour of each shortcut depending on the browser you are using. "Inconsistent auto-fill in the browser" / "The auto-fill dialog has inconsistent locations where it appears" - To investigate this concern, we will require some additional information - The version of the Enpass app, OS, browser and Enpass Extension you are using. The webpages on which you are seeing inconsistent autofill behavior. The webpages/inconsistent locations in which the autofill is popping up. A screenshot showing this behavior for such webpages would also be helpful.
  25. Hi @NasaRacer For troubleshooting purposes, please follow the below steps - Ensure that you have installed the latest version of the Enpass app and OS on your device. After creating a manual backup of your data, try reinstalling the app. If the issue persists, please share the below details with me - The version of the Enpass app and OS you are using. Are you facing this concern for all the Items and all the Sections or any particular ones? If there are specific ones, kindly share them.
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