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D. Simon

Display problem

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I originally had the Win20 store addition and had purchased the extras.  After an update I could no longer use it at the display became distorted and it was unusable.  I now have the Web site addition and it works well.  Unfortunately I cannot make use of the extras that I originally paid for.

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Sorry to hear that. Please share the following details so that we can assist you better:

  • What's the Windows device and version are you using? Please mention the complete Windows version.
  • What the Scale and Layout settings have you set to the device? You can check it under Display Settings?
  • What's the resolution have you set?

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