Hi,

Description

Enpass crash on open from chrome the first time.

Steps to reproduce

1. Open computer or reboot.
2. Open chrome.
3. Go to a website with login.
4. Use the shortcut to autocomplete with enpass.
5. Enter master key.

Current result

Enpass crashes and chrome integration does not work until we open the enpass app again.

Expected result

That the enpass is unlocked correctly and the login fields are autocompleted.

 

If I can help sending any data, let me know.

Thanks

Hi @Eduard Bosch

Oops! That's really strange.

Please share some more details to diagnose the issue.

1. If the issue occur only with Chrome browser or with othera also.
2. Version of OS X, Enpass, Chrome and extension.
3. Does this issue comes with any particular website/Login or with every login when you start first time.

I will really appreciate if you share the screenshot of your Enpass' General settings.

Hi @Vikram Dabas

I've only seen this crash while opening enpass in chrome.

MacOS 10.12.3 Beta (16D17a)

Enpass Beta 5.5.0 (75)

Enpass Password Manager 5.3.3 (Chrome extension)

It happens in any website when I use Chrome integration for first time.

Hope this can help a little. If I can share any logs, let me know.

Thanks

Hi @Vikram Dabas,

I'm experiencing this issue also when I unlock Enpass from Menu Bar (behind the clock). It happened the first time I unlocked Enpass after reboot and yesterday happened another time, no the first time.

Thanks

Hi @Eduard Bosch,

Thanks for writing back and I apologize for the inconvenience. Our dev team is looking into this issue and I'll get back to you soon. Till then I request you to please co-operate with us.

 

Looks that the problem has been solved for me with Enpass 5.5.0 (79)

I haven't seen more crashes while unlocking Enpass 

Thanks a lot

Hi again,

I've seen another error while starting Enpass through Chrome. I don't know if could be related:

Hi,

I'm still experiencing cash in first unlock even from Chrome or Status Bar.

Enpass version 5.5.2 (81)

MacOS 10.12.4 (16E195)

@Eduard Bosch ...while your waiting on @Anshu kumar to come back to you.... do you think it worth trying to uninstall and then reinstall Chrome, then reinstall the browser extension?

(you may need to backup your bookmarks if your not logged into your Google account and have sync bookmarks set.....To backup bookmarks: Open Google Chrome, and click the Customize and Control Google Chrome menu > Bookmarks. Next, select Bookmarks manager. Now, click the Organize menu > Export bookmarks to HTML file: Choose a location to save the file, and then click Save)

Hi @snow-white,

The problem it's happening also outside from Chrome. So I don't think it's Google Chrome problem. @Anshu kumar asked me to make an skype call to enpass support to try to fix this issue. I'll call when I have some time.

Thanks for the suggestion anyway. I'll let you know when I speak with the support team.

Ah, OK. My mistake. I thought you said you had only seen this crash while opening enpass in chrome. Good luck getting it sorted.