Hi Enpass Team,

Enpass on my Mac is reporting an error code 1800 whilst trying to restore a purchase via my Apple ID (invoice date: 02 Sep 2016). My Apple ID is the same as my Enpass forum email address.

Any ideas on how to resolve this? Is there anything to be done on your end?

thanks

ls

Hi @lstocky,

We are sorry for the inconvenience caused to you.

Please share your purchase receipt and the error screenshot with us at support@enpass.io so we can further investigate this issue.

Thanks!

I tried login in using my email address and the restore purchase button has now gone - but I'm not sure I'm on the right plan.

5 hours ago, Pratyush Sharma said:

Hi @lstocky,

We are sorry for the inconvenience caused to you.

Please share your purchase receipt and the error screenshot with us at support@enpass.io so we can further investigate this issue.

Thanks!

Have just sent the email - there is no longer an error - after 'signing-in' to Enpass with the same email that I used when purchasing Enpass in 2016. And no 'restore purchase' option any longer either.

Hey @lstocky,

Thanks for sharing the details over email. We'll look into it and help you with the resolution.

 

all sorted -thank you for your prompt help

Cheers @lstocky