IOS:

Macbookpro: 10.15.4

Safari Browser: 13.1.  Browser extensions added and installed proper.

 

ISSUE:

When I log into a site that has the credentials already saved in Enpass it always pops up a prompt to save or update the credentials.  This is dysfunctional and distracting.  The option to save NEW logins is checked and is working proper.  The system should recognize that the login is saved already and not pop up EVERY single time I login into to ANYTHING.

Hi @The1User,

Sorry for the inconvenience caused to you.

Currently, the option to update the item popup comes if the username and password are different from the saved entry. If the issue you are getting is different then this functionality, please revert to us so we can investigate this issue.

On 4/27/2020 at 5:40 AM, Pratyush Sharma said:

Hi @The1User,

Sorry for the inconvenience caused to you.

Currently, the option to update the item popup comes if the username and password are different from the saved entry. If the issue you are getting is different then this functionality, please revert to us so we can investigate this issue.

Hi @Pratyush Sharma,

I'm aware this thread is almost 6 years old, but the issue still persists. Specifically, I'm getting the following Add Item prompt from Enpass each time I use my workplace Microsoft account to authenticate on the Docusign website:

I tried mitigating the issue by adding the exact webpage URL as one of the Websites for the existing Microsoft account credential, hoping it'll be an indication that I already have such log-in saved. However, I still get the above prompt for the exact same Microsoftonline webpage URL. What's going on please? Can you kindly fix this bug?