issue to sign-in with tradition windows client

Dear Dev,

I don know if someone already facing this issue, but last night i can not sign in with tradition client on windows, I'm very sure that my master password is correct because i still can sign in with other devices including android phone and a modern windows client.

I'm sync with dropbox.

I did uninstall and re-install a several times but still no luck it just keep saying that my password is wrong with no other error.

 

Please advice,

Best regards.

 

Hey @sli3

Sorry to hear about the trouble you're facing. Please confirm if the changes made on one of your working device are being reflected on other woking device (Android and Modern Windows)? Also, please have a look at our page listing some of the troubleshooting steps for the master password not working.

Awaiting your response. 

@Akash Vyas 

 

UPDATE!

I manage to fix it by rename Enpass folder in Document folder and restore the cloud data from dropbox,

Thanks so much for your support,

thanks so much for your reply, i will try you solution later today, but l just wanna let u know that it seem to be only issue on one computer, because another pc that use the same client still able to log in with the same master password.

best regards

Edited August 31, 20178 yr by sli3
Solved issue