Hey @job1966

Welcome to the forum!

On 12/28/2020 at 4:17 PM, job1966 said:

Why can I not see the file (Vault) on my iCloud Drive?

For iCloud sync, Enpass uses the Cloud kit which saves the data internally. It's hidden and only the Enpass app can access its data saved in iCloud.

Thanks!

I have the same problem but on a PC instead.

 

I followed the advise to disconnect from icloud on my PC, I then I try to connect but it keeps going on circles that I have been directed to Icloud login page. Please log in and allow Enpass to sync

 

But nothing happens

All my other devices (Iphone and Ipad) has no issues synching, only my PC that said I needed to reauthenticate which I could not and I followed the advise to disconnect but no luck. Please help. Thanks

Hey @Simonsplaygog

Welcome to the forum!

We have fixed this issue in the upcoming version of Enpass (v6.6). Stay tuned for the updated version of Enpass and share your feedback. Thanks!

Any suggestion before the next version or it is really soon to not even bother...

Hey @Simonsplaygog

We understand the trouble you have been facing. Our team has fixed this issue in the v6.6 update, which will be releasing soon. Please bear with us for the time being.

Thanks!

Is the update completed yet. I am still waiting as i cannot update to icloud still

 

Hi @Simonsplaygog,

Sorry for the delay.

We've already released an updated version of Enpass in which we have fixed this issue. Could you please update the app to the latest version and check? We'd love to have your feedback.

Just an update, I too have this issue. twice a week I have to re-authenticate. And I am on 6.6

Hey @M Thomas

Welcome to the forum!

Please confirm if you have tried to resolve this issue by using the approach given in this FAQ. If this is not helpful, share the device OS on which you are getting this issue, so that we can help you better.

Thanks!