Today I tried creating some passwords onto my enpass and noticed they were not appearing after clicking save.

So I tried enabling cloud sync, hoping that it would work. After enabling cloud sync, my creating the passwords again and still did not show when I searched them up. After I closed the app and reopened, it said that my version of enpass was old. So, I checked and it is up to date(version 6.7.1). I tried uninstalling and redownloading and it is telling me my password is incorrect.

I once again restarted the app and now it is saying my version of enpass is old! 

BUMP! 

Hi @Will.iam

It seems that we have some issues with existing database file. We should restore a working version from backups first to restore your data. Please follow the below steps on your MAC:

1. Quit Enpass(if Open) using Command+Q.
    
2. Depending on the OS, Go to following Path in your System:
   
   /Users/$Username$/Library/Containers/Enpass/Data/Documents/
   OR
   /Users/$Username$/Library/Containers/in.sinew.Enpass-Desktop/Data/Documents/
   
   Note - You might see multiple folders named Enpass here, please check in all such folders where you may find the Folder named Vaults. Also, Enable View hidden contents in Finder
    
3. Here you will see a folder named Vault. Rename this folder. Say to “XYZ”
    
4. Now launch Enpass Application. It will launch from Welcome Screen. 
    
5. Select Previous Backups Option
    
6. Now Restore the latest Backup by providing your Master password.
    
7. You should be able to restore Enpass from last backup state now
    

Please let me know if you were able to access your data after following the above steps.

Hello have the same problem with Windows 10. Already update in Microsoft store and still not error exist

 

Maybe you can help me

Hello Guys,

I am using Windows 10 and installed the ENPASS via Microsoft store, My ENPASS suddenly require update so I update it and after I restart, It require again an update but upon checking the ENPASS in Microsoft store it is already updated. Can you help me please?

Hi @jecxnate,

Welcome to the Enpass community.

Thanks for sharing the screenshot of the issue. I have duly noted your feedback and it has been forwarded to the concerned team for further investigation. I'll let you know as soon as I have any updates regarding this.

Hey @jecxnate

Just updating the steps here as a fix for the above concern with Windows.

1. Quit Enpass(if Open) using CTRL+Q.
2. Go to this location on your windows device (Data location).
   C:\Users\*username*\AppData\Local\Packages\SinewSoftwareSystems.EnpassPasswordManager_\LocalState
   
   For example:  
    
3. Here you will see a folder named Vaults. Rename this folder say to “XYZ”.
4. Now launch Enpass Application. It will launch from Welcome Screen. 
5. Select the Previous Backups option.
6. Now Restore the latest Backup by providing your Master Password.
7. You should be able to restore Enpass from the last backup state now

Cheers!!

Thanks for your instruction. It works. Good job ENPASS team 

On 9/1/2021 at 4:27 AM, Abhishek Dewan said:

Hi @Will.iam

It seems that we have some issues with existing database file. We should restore a working version from backups first to restore your data. Please follow the below steps on your MAC:

1. Quit Enpass(if Open) using Command+Q.
    
2. Depending on the OS, Go to following Path in your System:
   
   /Users/$Username$/Library/Containers/Enpass/Data/Documents/
   OR
   /Users/$Username$/Library/Containers/in.sinew.Enpass-Desktop/Data/Documents/
   
   Note - You might see multiple folders named Enpass here, please check in all such folders where you may find the Folder named Vaults. Also, Enable View hidden contents in Finder
    
3. Here you will see a folder named Vault. Rename this folder. Say to “XYZ”
    
4. Now launch Enpass Application. It will launch from Welcome Screen. 
    
5. Select Previous Backups Option
    
6. Now Restore the latest Backup by providing your Master password.
    
7. You should be able to restore Enpass from last backup state now
    

Please let me know if you were able to access your data after following the above steps.

Under Win OS-10 ver. 21H2 (OS build 19044.1586), there is no such folder as 'Library'. Hidden folders/files is enabled

@thoronodor,

Thank you for reaching out to us.

On 3/19/2022 at 11:11 AM, thoronodor said:

Under Win OS-10 ver. 21H2 (OS build 19044.1586), there is no such folder as 'Library'. Hidden folders/files is enabled

This above path is for mac users. For windows the refer to below-mentioned path.

On 9/22/2021 at 1:06 PM, Gulshan Dogra said:

Just updating the steps here as a fix for the above concern with Windows.

1. Quit Enpass(if Open) using CTRL+Q.
2. Go to this location on your windows device (Data location).
   C:\Users\*username*\AppData\Local\Packages\SinewSoftwareSystems.EnpassPasswordManager_\LocalState