Hi,

recently the Enpass pop up window shows like this in both browsers:

 

 

I tried to reinstall both extensions but it did not help

I am using the latest versions of Enpass  - 6.8.1 (1060) on a Windows 10 computer. any idea what might be 

Hi @playmobilmeister,

Thank you for reporting the presence of this issue. I have shared it all with the concerned team for further investigation. In the meantime, let me know if you are using multiple monitors and share screen resolution as well. 

SI-2893

21 hours ago, Manish Chokwal said:

Hi @playmobilmeister,

Thank you for reporting the presence of this issue. I have shared it all with the concerned team for further investigation. In the meantime, let me know if you are using multiple monitors and share screen resolution as well. 

SI-2893

Thanks. I just managed to overcome it by uninstalling and then doing a clean install of Enpass. this did not work at first, but when I rebooted windows it worked.

I have this same issue on my Mac OSX Ventura in Chrome and Safari.
In my case it looks like the screenshot attached.
I greyed-out sensitive information, but the red background is real and is precisely where the normally the extension pop-up is displayed.
Instead a miniature version of the extension is shown.

 

Re-installing did not work but I do know that opening the Enpass desktop version and then quitting it again, will resolve the issue.
I do use multiple external monitors but cannot reproduce the issue as it does not always seem to occur.
If it does, its obviously pretty annoying.

 

 

Edited September 22, 20232 yr by Mr. Query
Was not completely finished creating the original post that I accidentally posted by pressing ENTER.

Hi @Mr. Query

Thank you for sharing the details with us.

We are aware of this concern and our development team is already working on fixing this bug. Once a patch for this issue is released, I will be sure to notify you on this forum. Your patience in the meantime is appreciate.

#SI-3415