I set Enpass up on my father's windows laptop and it appeared to be working, however, there seems to be a bug where after a system reboot Enpass does not recall its activated state and sends us back through the initial setup flow - prompting for an email address and requiring re-locating the key file. This is a pretty annoying workflow that is a non-starter for my father. I did find the below linked discussion and tried the workaround with setting a PIN, locking Enpass, unlocking Enpass, repeating several times, etc. but upon restart none of the setup stages appear to be persisted.

Discussion we tried the workaround from:

https://discussion.enpass.io/index.php?/topic/29007-enpass-doesnt-remember-keyfile/

 

Any help would be greatly appreciated.

 

Based on your description, it seems there might be an issue with the purchase or the license being transferred to another device. To investigate and resolve this matter promptly, please drop us an email from your registered email at support@enpass.io .

Our support team will review the details and assist you further to ensure Enpass functions seamlessly on your father's device.