August 19, 2025Aug 19 I am on an iPhone 16, iOS 18.6.1 and suddenly my Enpass crashes the moment I press „unlock“ after entering the master password to unlock the vault. I have the latest version installed from the AppStore, a fresh install works up to the point that I add my standard vault over WiFi Server and fill in the Master password. When pressing „recover“ it crashes again.
August 20, 2025Aug 20 Thanks for reporting this and sharing the device/iOS details and the steps you’ve tried. We’ve forwarded your report to our technical team for investigation. We’ll update this thread as soon as we have more information or need additional details. Thanks for your patience. #SI-4475
August 26, 2025Aug 26 To help us investigate the app crash more effectively, could you please share the crash report by following the steps below: Open the Settings app on your device. Go to Privacy & Security > Analytics & Improvements > Analytics Data. Look for a file with the name Enpass, along with the relevant date and timestamp. Share that report with us by emailing it to support@enpass.io and kindly include the link of this forum post in the email so we can reference the issue and assist you directly via a support ticket.
September 18, 2025Sep 18 Dig some debugging into the issue, seems like a manually set breakpoint (by the engineer) was triggered; the breakpoint was not removed from the build causing a `EXC_BREAKPOINT` and crashed the entire app. I can't seem to get 3.11.* to work for my vault either, once I enter the password, the app crashes. This only happens with the iOS app with version 3.11.* and above. My temporary fix is to revert to 3.9.5 using `ipatool` and airdrop the `ipa` file downloaded to my iphone. (You need to delete your higher version Enpass, otherwise will still crash.) Here's the steps for your reference, @mr_JCooper: ``` brew install ipatool ipatool auth login --email <apple_id> ipatool download -i 455566716 --external-version-id 863883631 ``` I'll send the log report to `support@enpass.io` too.
September 18, 2025Sep 18 This issue has been bugging me for months too. Enpass, please fix it for us. Sent the log files to support@enpass.io already.
September 19, 2025Sep 19 Our development team is actively investigating it. While we don’t have a confirmed timeline yet, we’re working to identify the root cause and determine an estimated timeframe for a fix. We’ll be sure to share any updates as soon as they’re available. Thank you for your continued patience and understanding.
September 23, 2025Sep 23 On 9/18/2025 at 10:22 PM, Jacob Z said: Dig some debugging into the issue, seems like a manually set breakpoint (by the engineer) was triggered; the breakpoint was not removed from the build causing a `EXC_BREAKPOINT` and crashed the entire app. I can't seem to get 3.11.* to work for my vault either, once I enter the password, the app crashes. This only happens with the iOS app with version 3.11.* and above. My temporary fix is to revert to 3.9.5 using `ipatool` and airdrop the `ipa` file downloaded to my iphone. (You need to delete your higher version Enpass, otherwise will still crash.) Here's the steps for your reference, @mr_JCooper: ``` brew install ipatool ipatool auth login --email <apple_id> ipatool download -i 455566716 --external-version-id 863883631 ``` I'll send the log report to Geometry Dash `support@enpass.io` too. Same problem and still can't fix it!
Create an account or sign in to comment