vvijayakrishnan

Hi @Gulshan Dogra Thanks for the reply. My question is still unanswered. I want to continue the same subscription through Google Play or your website instead of iStore payment. This is so because the new subscription is 12x times more than my present subscription. I want to continue at the rate at which I bought.

Hi, I have bought subscription with my Apple iPad though Apple Pay. Then I am using Enpass further in my Android mobile and Windows PC. Now my iPad is almost dead. I am afraid what would happen to my subscription which is on auto renewal though IOS if I stop using my iPad. Is there anyway I can change my subscription from IOS to Google Play store or even through Enpass website? - Vijayakrishnan

Hi, I have bought subscription with my Apple iPad though Apple Pay. Then I am using Enpass further in my Android mobile and Windows PC. Now my iPad is almost dead. I am afraid what would happen to my subscription which is on auto renewal though IOS if I stop using my iPad. Is there anyway I can change my subscription from IOS to Google Play store or even through Enpass website? - Vijayakrishnan

Hi Mr Sharma, Thanks for the response. But its disappointing. //Users cannot see the crash report; it is only accessible to our developers.// Isn't this what we have pointed out. You are restating my question and saying that is the answer. Moreover, Enpass neither shows us the report so that we can be confident no confidential information is part of it. Nor Enpass allow us an option to save it for future reference from your end. But you are asking me to send the report again. Where from will I get the crash report? There is some basic flaw in the way this problem resolution process is working. Anyway, I don't know this back and forth communication is going to help at all. Thanks.

Hi Mr Sharma, Thanks for quick response. I don't see any 'Enable logs' option, in neither 'Browser' section no anywhere else.

Hi, I am a new user. Just couple of weeks old. I have yearly subscription. Enpass crashed today for me. I had closed the app and it stays in the sys tray. All these while I click once, the assistant will open. Today I clicked once, it did not open. Then I clicked twice. It cashed. I have also sent a crash report. My questions... 1. Why does it crash? And can you solve it? 2. Why are you just showing a sample crash report instead of the actual report you are sending from my end? Thanks. Vijayakrishnan