Hi Mr Sharma,
Thanks for the response. But its disappointing.
//Users cannot see the crash report; it is only accessible to our developers.// Isn't this what we have pointed out. You are restating my question and saying that is the answer. Moreover, Enpass neither shows us the report so that we can be confident no confidential information is part of it. Nor Enpass allow us an option to save it for future reference from your end. But you are asking me to send the report again. Where from will I get the crash report?
There is some basic flaw in the way this problem resolution process is working. Anyway, I don't know this back and forth communication is going to help at all. Thanks.