Enpass_account

10 hours ago, Samuela said:

I am facing the similar issue and found interesting behaviour, after rebooting the device fingerprint gets deleted.  You can check by Follow the mention steps:

a.  Add 5 fingerprints on the device settings.
b. Enable Biometrics in Enpass.
c. Reboot the Phone.
d When the device open --> Go to settings and check how many fingerprints are there? Does it display 5 fingerprints or any of them get deleted?

All my 5 fingerprints are deleted.

22 hours ago, Garima Singh said:

Hi @Enpass_account @Pete

We are sorry for the trouble caused you.

Could you both please share the Enpass version you using on the same device?

@Pete Please share the device detail along with OS version on which you are having this issue? A screenshot, if possible would be great.

Thanks.

Version: 6.5.0.380, and then 6.5.0.390
I can say, my second Pro1 with original Android 9 (no root) (unlocked bootloader) has no problem to unlock Enpass with finger.
That means, the problem is between Lineage OS (similar with root or not root) (unlocked bootloader) and Enpass.
In the last days I tested a lot... sadly to confirm, it must be Lineage OS 
But perhaps you have a hint or solution for it 
FYI: I have so many apps (about ~10) which I unlock with my finger, only Enpass don´t want it 

On 8/5/2020 at 6:31 AM, Pratyush Sharma said:

Hi @Enpass_account,

Thanks for writing in.

In Enpass biometrics gets disable due to five unsuccessful attempts or there are some changes made in the device setting. Please follow these troubleshooting steps and share your findings.

• Remove all fingerprints from the device settings.
• Add one fingerprint and now enable in Enpass.

If the problem persists, please do let me know are you using custom ROM.

After a normal reboot, I unlocked my phone without finger and opened enpass, but it doens´t work.
I cleaned all my fingerprints before I contact you :-)
Custom Rom: Lineage OS 16 (Android 9)

Model: QX1000

Phone: Pro1 

Manufacturer: f(x)tec

Software: Android 9 (LineageOS 16)

Unlock with fingerprint -> problem after every phone restart. No difference between rooted with Magisk, rooted with Magisk and hide root status or not rooted. No other android app (unlock with fingerprint) has these issue.

Thx for your help!!!

Update: No root but the unlock issue with my fingerprint still exists :-/

7 hours ago, Dentonthebear said:

Hi @Enpass_account

I am going to assume that your phone has been rooted to allow you to install LineageOS, then I am going to guess that Enpass looks at the Firmware/OS after a reboot sees that it is rooted and for safety disables fingerprint biometrics.

Can you de-root the phone and then see what happens?

Thank you for your reply!
I will test it.
FYI: My old phone (stock rom Android 8) has been rooted too and no issues.

Hi Enpass-Team,

I have a new phone (Android 9) and a issue with my fingerprint.

After every phone-restart, the app have these  problem:

What does it exactly mean?

My system: LineageOS 16 (Android 9) with only fingerprint as biometrics

App version: 6.5.0.380