Jump to content
Enpass Discussion Forum

MoonRaven

Members
  • Posts

    24
  • Joined

  • Last visited

  • Days Won

    3

Posts posted by MoonRaven

  1. 5 hours ago, Darius said:

    WIth all due respect Abhishek, No, that is not the only viable resolution. Enpass should offer (like other applications do) the ability for an end user to decide to bypass the SSL Validation Checks for when Enpass is communicating with your servers for purposes of Activation and Updates.

    Larger corporations with extensive Firewall implementations often WILL NOT permit exceptions to their SSL "man in the middle" filtering of HTTPS/SSL traffic. It is their right and us as employees of said organization, to follow, their policy and intentions for doing so.

    It's therefore incumbent on software application authorize to permit a user to bypass the app's validation check to enable it to function.

    Enpass's reluctance to even address this as an issue is disappointing and unprofessional.

    Enpass should just respect the OS' certificates. That would solve the issues. Even when it's using Fiddler (as an example, but I'm 99% sure that that is not being used in any of these cases).

    • Like 1
  2. On 7/23/2023 at 10:06 AM, Dani said:

    I agree with the majority of the comments on lack of development and roadmap for features. 

    I have been using Enpass for over a year, year and half now. For the most part works okay, there were hiccups ofc (ie the sync issues), but any software does. That was more or less quickly fixed. So, I'll give them credit for that - they did fix it to make the app stable again.

    Now, we have been requesting features and redesign for a long time. All we get in return is "we hear you, we collect the feedback but we can't tell you when it will happen". It's been years in some cases and there's nothing. 

    This is not trolling as it was stated by one of the comments, this is concerning because you simply cannot expect any new feature because it's not announced. Every time we get vague responses by the so called support. It's a terrible business model. It's terrible that the "support" is done here and they dont have a designated support desk. I work for a company with an online forum with a huge user base (over 1.5m users), we're a small team and yet, we use Freshdesk and users can raise a ticket and get an actual private reply to their query. It's just that we value our customers and want to provide them the best and quickest support possible.

    How Enpass handles their customer support shows a red flag despite how you look at it. That's my personal opinion.

    And yes, I am also looking into other options again. 

    Like even having a public bug tracker would help next to a roadmap. I've seen a lot of "Our dedicated team is currently looking into this concern, and we will provide you with an update as soon as possible" (which never comes), "Please note that we already have a feature request for the same and aligned for implementation in the future." over 2 years after the initial request with a "Support for Yubikey is already on our development roadmap." years later it's still not here and there still isn't any ETA. It is baffling that simple changes are always added to a backlog that never seems to clear. You'd think that enpass gets enough money to at least have 1 developer dedicated on the product, yet when I look at the changelog, I highly doubt that.

    I personally am hosting a Vaultwarden server with a bitwarden frontend. Not 100% happy with it, but at least it is being updated a lot.

    Man.. A roadmap would be nice, even if it was without estimated dates.

  3. On 6/22/2023 at 11:22 AM, AnakinCaesar said:

    if you take a look at the copyright notice in your app on PC or MAC you can see it's only listed from 2006 - 2021. So I guess that's the point where they officially gave up?xD

    Funny thing is that they can just programmatically take the datetime of the computer and use the year from that for the copyright notice...

    On 6/21/2023 at 4:43 AM, Fadi said:

    People expect Enpass to come back with new and improved features, but it's unclear what's happening behind the scenes.No buddy has even a clue if enpass is even planning to release any new version with major upgrades including new features. They have made features request section in forum, but mostly those requests get noted than no buddy knows if anyone is even working on them. The response received only acknowledges that the request has been forwarded and that it will be reviewed. However, there is no indication as to when the requested feature will be implemented.

    They keep saying things are forwarded to the development team. That may be true, even if the development team consists of 0 people :/

    • Like 1
    • Haha 1
  4. On 5/30/2023 at 5:57 PM, flyingbirds said:

     

    Enpass has golden opportunity to take over 1Password past customers who want local storage + license model not subscription but Enpass development seems very stale and there is a lot of polishing that needs to be done

    Yup, Enpass could've been a market leader if it actually was something they still wanted to develop...

    • Like 1
  5. On 4/25/2023 at 4:00 PM, keybits said:

    I don't know what's up with zazaza and Fabian1 on this thread. Feels like unfair anti-Enpass trolling.

    For anyone worried, I use Enpass every day on a range of platforms. It's excellent secure software and gets updates as needed to keep it stable.

    Valuable new features such as Passkey support are being developed: 

     

    The thing is that they promise a lot, look at Yubikey support, it was promised 3 years ago and we still don't have it. Half a year ago the development team was "working on it", still nothing.

     

    Generally people have strong recommendations against a product because they still want to believe in the product. I personally am looking at migrating away from Enpass...

    • Like 1
  6. I've moved my passwords to bitwarden due to this. In the long run, it seems like the cheapest place and yes, I pay for it. I think Enpass is a great solution, the business management is just really messed up.

     

    I do hope you'll fix your business model at some point. We all want you to succeed, we all want to move on from this blemish.

    On the other hand, the removal of the mobile banner has taken over 3 months already. As a software developer myself, it's clear this has 0 priority. Having an option to hide it would take me less than a day. Including review in iOS and Android, it would've taken a couple of days at best.

    Point is. I'm just really sad that a product I've actively promoted is going this route. In the last couple of months, I compare this to freemake. A product that has featureset x, you pay for it as a lifetime subscription.. Then it has feautreset x+y, It's also a lifetime subscription, but y is excluded from the previous subscription. Their lifetime subscription keeps expanding, but never does it include the new options. It's not a way to run a business. Either be honest and kill of lifetime subscriptions and honor the ones you have (like malwarebytes) or be honest and offer a great deal to your current lifetime subscribers explaining that new features aren't feasible. And no, a 50 cent discount on a year subscription does not count as that. The subscription you're offering is even more expensive compared to the new lifetime subscription you offered for the new premium subscription for $25.

     

    Again, I have promoted Enpass in the past, I like the product, I just hate the business model you're going for and due to that, I have to actively send people away from the product. The reason I post this is because I care way more than I should. Most people will just cut their losses and move on.

    • Like 2
  7. 2 hours ago, Pratyush Sharma said:

    Hi @MoonRaven,

    We only ask users to mail us one on one so we can check whether or not there is an eligible criteria that can be met for a discount. This is to avoid giving a response that can be confused with a standard discount policy.

    Thanks for understanding.

    Everyone in that topic was talking about the pro lifetime subscription, so saying "Hey, contact us at support@enpass.io and we can offer it price x as a lifetime upgrade". The only thing I saw was that someone got 25% off, which is still a lot more than what premium lifetime was offered at a couple of months ago.

  8. Doubt you'll get a reply. So far they're not willing to do more than give the same standard reply.

    Due to the LastPass changes, people are looking for a new password manager and due to the shady business practice, me and others have recommended people to steer away. It's a shame, but oh well...

    Either stop with lifetime all together and honor all current subscriptions or stop with it all together.

    I can understand a charge for the people who got pro for free, but for the people who paid...

    • Like 1
  9. Given that they've shown that they locked the other post where they promised things and didn't get to it (

    , I doubt soon.

     

    I really had great hopes for Enpass, but they overpromise and underdeliver. Hell, I've recommended it to so many people, but they only use canned responses lately. I've even seen someone who had an upgrade option for their lifetime subscription, even though I never had one. The price was higher than the offer that new users had months ago (39.99 vs 24.99). Their ratings on the appstores have dropped. I legit am sad about this all..

  10. It's been well over a month now and you STILL haven't done anything for us but disrespect. Remember, a complaining customer still wants things to be solved, else they wouldn't invest time in it.

    Your ratings are dropping and your offer is still absolute bullshit (€0.50 discount a year).

    • Confused 1
  11. 1 hour ago, SKytyyy said:

    and even for 2FA there are websites that provide this information for free. You can search for websites that provide 2FA, enpass just maps free of charge data with their app and charge for it.

    Well not 2FA, that's just things like the TOTP. The breach monitor is something we as users can access for free, but for software, they might have to pay for each check. Still, they promised the new features and they still offer a lifetime subscription.

  12. On 1/11/2021 at 8:27 AM, Garima Singh said:

    Hey,

    We totally understand your concern and apologies for the trouble. Our team is working to remove the alert/red banner displaying on the screen. The same will be removed in the next update. Thanks!

    Soooo....

    A. it's still not fixed

    B. You're still not doing anything for your founding members. We were your ambassadors, the ones who wrote about it, who recommended it to others. Hell, I purchased multiple lifetime licenses. You've seen what's happening to your rating and the reviews in the play store... The "discount" is just a slap in the face.

     

    You're the ones who offered a lifetime license, you're STILL offering it, so saying we should all just switch to a subscription is BS. Hell, the desktop version still says "All-access".

    image.png.403288ce8f7db88feb2e2b9d9ba2f92b.png

    I'm fine with upgrading for a minor fee, but the way you're treating existing vs new users (like the $25 lifetime premium license, which is the same price as the renewal price for premium).

    • Thanks 1
  13. 41 minutes ago, laibalion said:

    Im a developer too, and it well may be that the database stores performed transactions, call it an audit trail if you will. So deleting passwords also creates data.

    This is why I'm a bit wondering why you are so concerned about 'size'. It's for me a rather meaningless metric if it works as expected and poses no hindrance.

    I wouldn't be surprised if enpass uses a database and KeePass uses a flat file. Didn't even think about the audit trail/transaction log. 

    33 minutes ago, TREMOR said:

    Well I don't care anymore :D

    OK bye. 

    • Haha 1
  14. As a programmer I can say that a smaller file size does not mean it's better per se. You can store data in many ways and some make it more readable, some make it smaller and some make it that data is more recoverable. 

    E.g.

    Site:x

    Username:y

    Password:z

    Vs

    S:x

    U:y

    P:z

    Vs

    <site>x</site>

    <username>y</username>

    <password>z</password>

    In case 1, it's a basic storage. 

    In case 2, there's minimal size, but it's less readable. 

    In case 3, if data gets corrupted, you'll know since <password>x)_~€¿ will not be valid, while Password:x)_~€¿ is. 

    Storage isn't that expensive anymore, so a 1mb vault vs a 5mb one doesn't say much. Hell, it might even be stored the same way, but the encryption is different which may make it bigger. 

    • Like 1
  15. 17 minutes ago, Kmswz1 said:

    And a new Lifetime Premium account was on sale at Stacksocial in November for 15 USD.

    https://mobile.twitter.com/fomm_io/status/1308277807374577664

     

     

     

    I just added that to my comment because holy shit...

     

    Or how about getting 2 years for $15 right now? Much cheaper than what we pro lifetime holders get... https://stacksocial.com/sales/enpass-2-yr-subscription

     

    We get it, you have recurring costs here, so make us a GOOD offer.

    • Like 1
  16. The biggest slap in the face is that the offer for the pro users is €20.99 a year after the "special" discount. A normal individual license is € 21,49 a year. Just wow... Guess the old lifetime licenses are worthless?

     

    What's EVEN WORSE is that they sold lifetime premium licenses on stacksocial for what we have to pay every year, even though we had a lifetime license before...

×
×
  • Create New...