Nyana

Is there an update for this bug? It's still there and preventing access to Enpass when the database locks.

On 3/6/2023 at 12:20 PM, Abhishek Dewan said:

For troubleshooting purposes, please try the below steps -

1. Kindly check and ensure that the OS and browser is upto date.
2. Try restarting your device.
3. After creating a manual backup of your data, reinstall the Enpass app.

If the issue persists, please share the version of the Enpass Extension as well and I'll have this further investigated for you.

 

Thanks for looking into this @Abhishek Dewan

I tried your suggestions and it didn't resolve the issue. The version number for the Enpass extension is 6.8.3

Hi,

After Enpass locks because of inactivity, when I try to reopen EnPass there is no username/password field or option to unlock with fingerprint. This goes for both the EnPass application, as well as the Firefox browser extension. There's a lock icon, but clicking it doesn't do anything. The only way that works is to cmd + Q quit the app and restart it.

MacOS: Ventura 13.2.1 (Apple M1 iMac)
Enpass: 6.8.5 (1256)
Firefox: 110.0.1 (earlier versions had the same issue)

Any idea what this might be?