brosenz

• Are you using the machine with multiple users? No
• Which cloud services are you using to sync? OneDrive
• Are you using both the versions of Enpass? Only 1 version 5.6.6
• Have you imported the data from any other software? No

I only use EDGE, I do not have any other browser installed.

At this point in time, between Enpass jumping into other tabs, jumping into the "Tabs you have set aside", the desktop application crashing almost every time I use Enpass and the extension connection error, Enpass it is pretty much unusable, I have so many issues every time I try to use it

At this point in time, between Enpass jumping into other tabs, jumping into the "Tabs you have set aside", the desktop application crashing almost every time I use Enpass and the extension connection error, Enpass it is pretty much unusable, I have so many issues every time I try to use it

At this point in time, between Enpass jumping into other tabs, the application crash and the connection error of the extension, Enpass it is pretty much unusable, I have so many issues every time I try to use it

At this point in time, between this crash and the connection error of the extension, Enpass it is pretty much unusable, I have so many crashes a day

I am getting this Unexpected Error Crash almost 2-3 times a day since the latest version upgrade about 1-2 weeks ago, I am using the version from the Microsoft Store together with the Edge extension, to me the latest version is extremely buggy, if I add the connection error to it. Sometimes it will crash even without this message.

On ‎1‎/‎10‎/‎2018 at 6:03 AM, Akash Vyas said:

Hey @brosenz

This is a known issue and the tech team is currently looking into it.

Cheers!

With the latest version of Enpass, now it will jump to the far left section (tabs you have set aside) of EDGE. 

I have the exact same problem multiple times a day, almost EVERY time I am going to use Enpass to fill a user/pasword.

- Edge Version 41.16299.15.0

- Windows 10 Build 1709 (16299.192)

- Enpass Desktop 5.6.6 (from the Microsoft Store)

- Enpass Edge extension 5.5.2 (from the Microsoft Store)

On ‎1‎/‎10‎/‎2018 at 2:24 AM, Anshu kumar said:

Hi @brosenz

Sorry for the trouble you are going through. We have fixed some issues in a recent update 5.6.6 so please update the app and share your findings.

Cheers!

I would say connection error happens almost 100% of time when I do not use Enpass for one to two hours, and I guarantee that it is not the lock timeout because I have it set to 24 hours, and I do not get any request for credentials

On ‎1‎/‎10‎/‎2018 at 2:24 AM, Anshu kumar said:

Hi @brosenz

Sorry for the trouble you are going through. We have fixed some issues in a recent update 5.6.6 so please update the app and share your findings.

Cheers!

Over the last 24 hours I have had more connection errors than ever, I would say 3 to 6 times more than with previous versions, clearly something is wrong

any update when the Enpass extension for iOS will work? It is available today but doesn't work

6 hours ago, Anshu kumar said:

Hi @brosenz

Sorry for the trouble you are going through. We have fixed some issues in a recent update 5.6.6 so please update the app and share your findings.

Cheers!

Based on experience the last 15 hours I see the connection error more frequent now than with previous versions

5 hours ago, Anshu kumar said:

Hi @brosenz

Sorry for the trouble you are going through. We have fixed some issues in a recent update 5.6.6 so please update the app and share your findings.

Cheers!

I had already installed the latest version 5.6.6 when I got the error. That's the reason I posted, because this used to be an error on earlier versions and I thought It would have been fixed in the last one, unfortunately it did not get fixed.

For unknown reasons I get this error sometimes asking me to start the desktop app, and the desktop app is already running, look at the photo attached, If I try a second time it will be fine

Let us say, I am at a page ready to fill user/pass, then I press in EDGE the Enpass icon, as soon as I press it, it will switch to a different tab, randomly, sometimes it does it sometimes it doesn't, but it is very annoying, because then you have to select back the tab you wanted to fill in the credentials with Enpass. 

When I do the autofill using the EDGE extension in Windows 10 at the BestBuy.com instead of selecting the "Sign In" button on the login page it will select the "Facebook" button, the fields will be filled correctly but the final sign in click is at the wrong place.

I just noticed the Enpass desktop application (bridged) for Windows 10 is x86 (32 bits), any plan to have an x64 (64 bits) version available? Thanks

any update on this request? Thanks

With no reason sometimes (randomly) when I press the EDGE extension icon it will jump to another tab, any idea on the root cause? Thanks

Sometimes, randomly the Enpass EDGE popup screen will get stuck on top and even pressing the mouse anywhere nothing will happen, only after a while 5-10 seconds, I will be able to press the mouse and the popup will disappear, any idea on root cause?

4 hours ago, Akash Vyas said:

Hey @brosenz

Sorry to hear about the trouble you're going through.

Can you please let me know, when exactly does this happen? I mean, when you follow some specific steps or just randomly. Also, please make sure that the main Enpass app is running in the background when you're using the extension.

Your cooperation is appreciated. 

It is kind of random, it is hard to define a set of steps, I would say it is kind of time out, it happens when I haven't used the extension for a while, I hope this information helps

Thanks, do you have an estimated timeline for the next release?

Any update when this issue will be fixed? When the new update is coming?

I have the same problem, I am using the Microsoft Store version 5.6.2

I am planning to use OneDrive as well, is this problem already resolved? Thanks