I've been usign Windows 10 20H2 and most recent enpass in your web. The issue is easy, don't need captures: Windows Hello doesn't work.
The solution from your support mail: Don't use the web download. Go to Windows Store.
Is there any diference in this version vs the Windows Store one?
I've always been using the Windows Store version and now I've installed the downloaded from your web and I think it is faster. I'm loosing anything?