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Posts posted by LejoS

  1. Hi Garima,

    I downloaded the 6.5.2. (724) version from microsoftstore. And was able to restore my data from the back up (windows).

    So the issue is solved.

    However there is still another issue. I also installed the newest Enpass version from Apple store on my wifes new MacAir.

    When I try to restore the data from the same back up on my server, it says my masterpassword is not correct.

    I checked and double checked. But the master password I used is the right one.

    Do you have any clues?


    Thank you.

    And a happy new year.


  2. I have a similar problem. I have enpass on my windows laptop. The back up and sync files are on a synology server. I am installing my wifes new MacAir and want to install enpass there too and get the files by restoring a back up file from my server. In the end it asks for the masterpassword. Which I entered. It says the password is not correct. I checked several times. But I used the correct masterpassword.

    On my windows is still the enpass v 6.4.2. The enpass on the Mac I just downloaded from the app store. Soi it will be a higher version. However my windows app doesn't update for unknown reasons. I posted another question about that a while ago.

    However: how is it possible my masterpassword is not recognised? And what is the solution?

  3. When I open the Enpass on my windows 10 laptop it asks me to update to the version. When I try to, it doesn't update. And I get the message: no internet connection.

    However: my internet connection is working properly. It is there for a while. So I have no updates for a while, which I think is not good.

    Any suggestions?


  4. I have the same problem. Yesterday it worked well. Today all my data were gone. When restoring back up I got message 'internal error 995'. I installed the app again, but still the same. Trying to register as a new user gives the message: Vault locatoin cannot be found change to default location. When I push the 'default location button' I get back to the restore screen. Any clues?

    My device is a laptop. Windows 10 pro x64.

    I have no 'non-english' characters in my username.

    On the apple laptop of my wife it still works fine.

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