Report Incorrect Master Password ---it claims in Android Posted February 8, 2020 Maybe you made an error that you didn't realise? You could try to switch your phone to horizontal orientation (to get a keyboard more similar to your PC) and try again. You could also check if you accidentally added any superfluous signs leading or trailing your password? You may also be missing a key file you use to login on your PC. Also you should make sure you're not confusing the password for your Enpass vault and the one for your cloud storage service.