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spinedoc777

Google Drive won't sync

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Beta desktop version 5.5.0, I updated from a previous version and my Google Drive stopped syncing.  When I go to connect it asks for my password, I'm not sure if it wants my Enpass password or my Google password.  I have tried both of these passwords and neither works.  The error is "Reason: password mismatch" 

Now if I completely disconnect Google Drive from Enpass, then try to set it up like a new sync it is supposed to direct me to googles webpage, my browser says it can't reach this page.  I've verified my passwords both in Enpass (on other computers) and in Google are both correct.

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Hi @spinedoc777,

Sorry to hear about your trouble. For quick troubleshooting please disconnect the sync from all devices and reconnect it again.

If the problem still persists, please try these steps and let me whether your problem get resolved or not?

  • Turn off the sync from all devices.
  • Log into your Google Drive account --> Select Enpass folder --> Rename it As OldEnpass.
  • Now open Enpass and turn on the sync.

Hope this helps!

 

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