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Crash with windows hello


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Version: 6.2.0 (542)
TPM: AMD 3.37.0.5

Recently i switched to an AMD platform with a Ryzen 3800X on AM4. If i login with password, everything works. Using windows hello crashes the app.
Also i have to enter password everytime i restart the computer.

 

Name der fehlerhaften Anwendung: Enpass.exe, Version: 6.2.0.0, Zeitstempel: 0x5d83253f
Name des fehlerhaften Moduls: UWPComponents.dll, Version: 0.0.0.0, Zeitstempel: 0x5d832151
Ausnahmecode: 0x4000001f
Fehleroffset: 0x00024831
ID des fehlerhaften Prozesses: 0x40e4
Startzeit der fehlerhaften Anwendung: 0x01d5748938b5df4d
Pfad der fehlerhaften Anwendung: C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.20.542.0_x86__fwdy0m65qb6h2\EnpassFiles\Enpass.exe
Pfad des fehlerhaften Moduls: C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.20.542.0_x86__fwdy0m65qb6h2\EnpassFiles\UWPComponents.dll
Berichtskennung: b6802587-5ea8-4f01-81ef-76f1f0939cfe
Vollständiger Name des fehlerhaften Pakets: SinewSoftwareSystems.EnpassPasswordManager_6.20.542.0_x86__fwdy0m65qb6h2
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: App

 

Anmerkung 2019-09-26 184910.png

Anmerkung 2019-09-26 184913.png

Anmerkung 2019-09-26 185112.png

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Hi @unze,

Sorry for the trouble you are going through.

Can you please let me know if on restarting the app (once it's crashed) do you get a dialog box "Share the crash report"; if Yes, please write your name in the crash report and share with us so that we can investigate further.

85846059_preview-lightbox-CrashImage.png.df3e9d5579287b84275b4acf9cc746b4.png

 

15 hours ago, unze said:

Also i have to enter password everytime i restart the computer.

I know it can be inconvenient if you need to enter Master Password after every fresh start of the application. We would love to provide the Full-time Windows Hello support, but the integration of Hello in Win32 apps isn't quite the same as in UWP apps. Although our dev team is looking how we can do it. It's going to take some time until then; we appreciate patience and co-operation.

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Thanks for your reply!

Unfortunately i dont get the dialog box "Share the crash report". It just starts, like a new start after a reboot (without windows hello option).

Thanks for the update for Full-time Windows Hello support, im looking forward :)

Edited by unze
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  • 1 month later...

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