snow-white Posted March 1, 2017 Report Share Posted March 1, 2017 I am trying out Enpass with view to moving from 1Password (why? while 1P say they have not done it yet, it seems 1P is moving to a service where device sync is on their servers only, and a monthly account fee will be required rather than a 'per major revision' license model...so I suspect if Enpass can get this right then there may be lots of new clients to be had.) Anyway, for the test I have: iPhone 5 running iOS 10.2.1 and Macbook Pro running running macOS 10.12.3 On the MacBook I have Enpass 5.4.1 (74) and on the iPhone Enpass 5.4.5 I have created a database on Enpass on the Mac with only 2 logins. These logins function OK. I have set the Mac to sync to iCloud. This appears to have occurred OK. I can see into the iCloud Drive and there is an Enpass file there as it should be. On the iPhone I attempt to "restore my exiting data"and choose iCloud. It asks for my Apple password with I provide. I get the message "incorrect password or invalid file" I have turned off sync on the Mac, deleted the Enpass file from iCloud and started again. The Mac creates a new Enpass file in iCloud ok, but when I go the the iPhone I again get the same error message i.e.: "incorrect password or invalid file" ... I have tried several times, I am definitely using the correct password. I have completely shutdown the iPhone and tried again. Same result. I know there are other options but I like iCloud and would prefer to use that service. Really looking forward to your response. Thanks in advance. Link to comment Share on other sites More sharing options...
Vikram Dabas Posted March 1, 2017 Report Share Posted March 1, 2017 Hi @snow-white Many thanks for showing interest in Enpass and I welcome you on board. 20 hours ago, snow-white said: On the iPhone I attempt to "restore my exiting data"and choose iCloud. It asks for my Apple password with I provide. I get the message "incorrect password or invalid file" As you had mentioned, that while restoring your Enpass file on your iPhone you are prompted to enter a password. Here, Enpass asks you to enter the Master Password of Enpass data which you created on your Mac (not your Apple password). So try again and enter the Master Password and it should work. Link to comment Share on other sites More sharing options...
snow-white Posted March 1, 2017 Author Report Share Posted March 1, 2017 (edited) Ah, excellent thank you for your quick response. I thought it needed my Apple password cause it was wanting access to iCloud I will do it again with the master password and advise Edited March 1, 2017 by snow-white Link to comment Share on other sites More sharing options...
snow-white Posted March 1, 2017 Author Report Share Posted March 1, 2017 So that worked perfectly (of course) Thanks again for the quick response. Link to comment Share on other sites More sharing options...
hobbie123 Posted March 6, 2017 Report Share Posted March 6, 2017 you can retrieve password by yourself. There are programs to do that. For example Iphone Music Manager I used it few times.it's free and it works as good as can be expected. The main thing is to stop using the external hard disk until you use this tool, and avoid writing any files to it. Link to comment Share on other sites More sharing options...
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