Dave

[spike]

I paid a one off fee in January 2018 but now I'm getting an error on my android phone that I have reached the limit that I can have. Has something changed all of a sudden? I seem to remember that the deal was desktop free including Android for the payment that I made.

[Ankur Gupta]

Hi @spike,

We are sorry for the bad experience. Can you please try by restarting the app (after force stop)? The issue has been fixed in the latest 6.3 which is on the way. With v6.3, you would be able to restore your purchase on other devices too. Let us know if that works.

Thanks.

[spike]

Thanks for your reply.

I decided to remove the app from my phone and reinstate it, but after installation I found that only about 17 of my 119 passwords have been downloaded from OneDrive.

I should mention that I renewed my laptop this week and installed Enpass on to it. Though this downloaded the 119 passwords and works correctly, I received a pop-up offering some enhancements which I wasn’t really interested in but accepted as it seemed like the only way to stop it from popping up. I then received a couple of emails, one with an activation code and the other thanking me for joining Enpass? I’m sorry but I’m really confused as to what is happening here all I want is for enpass to work on my phone.