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Ankur Gupta

Enpass team member
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Everything posted by Ankur Gupta

  1. Hi @kasimodem, Thanks for writing to us. This issue has been fixed and the update with the fixes will be available in v6.1. Thanks for your co-operation.
  2. Hi @MikeR, Thanks for writing to us. This issue has been resolved in version 6.1. We will release the new update as soon as possible. Meanwhile, whenever you get this graphics effect, just resize the window a little bit and it will be fine.
  3. Hi @savanervi, We have already fixed the issue an update will be available soon. Thanks.
  4. Hi guys, Thanks for writing to us. We are already aware of this issue and we are working on it.
  5. Hi @ryan29, Thanks for sharing the details. I just checked the video sent by you. Enpass sync depends upon the device Date/Time, If you have a different date and time setting on multiple devices then you can get the sync issues. Also, it's not only with TOTP, but It may also happen with other details too. In order to solve this issue, please make sure the date and time setting is accurate on all the devices (preferably set to automatic). Let me know if you need further assistance.
  6. Hi @ryan29, Thanks for using Enpass. Sorry for the trouble. Please answer the following so that I can investigate your issue:- Enpass Version on your PC and Android phone? OS Version of phone and PC? Which cloud services are you using to sync? Does the Date and Time setting set to automatic on all devices? You can share the video via PM. Waiting for your reply.
  7. Hi @DustinDauncey, Thanks for using Enpass and writing to us. Currently, there is no option to edit the field names in bulk. I want to know which field names you found inconsistent so that we can proceed further. Yes, You can export and edit the data in any text editor you like and import back to Enpass. Please do erase everything from Enpass Advanced Settings and then import the exported json file and check if you have all of your new data. (Make sure you have the latest backup before erasing all data) Please let me know if it solves your issue.
  8. Hi @ChrisSutcliffe, Thanks for using Enpass. We are already aware with this issue and we will fix it in subsequent updates. Meanwhile you can try disabling the option 'Enpass Settings -> Autofill -> Match URL hostname'. If URL only changes the initial part then it will work for you. Thanks.
  9. Hi @mwang, I have just checked and found that vault.enpassdb is getting changed every 10 minutes whereas it shouldn't be. We're currently investigating the issue, and if possible we will try to fix it in the upcoming release. We appreciate your patience and co-operation. Meanwhile, I suggest you use the folder '~/Documents/Enpass/Backups' for now. Thanks.
  10. Hi @mwang, Thanks for writing to us. Enpass desktop version checks for changes on cloud every 10 minutes and store the sync status in .sync folder in ~/Documents/Enpass. Also Enpass stores some temporary file here used from syncing your vault with cloud vault. You can exclude easily exclude the folder "~/Documents/Enpass/.sync" from backups because it is just like caches which will be created next time you will connect to sync. Alternatively you can follow the suggestion Please let me know if it solves your issue. Thanks.
  11. Hi @_olive_, Thanks for reporting the issue. We have noted it down. Fix will be available soon.
  12. Hi @Zappy, Please share the full report via Direct Message. Thanks.
  13. Hi @100 Watt Walrus, Thanks for reporting the issue. I have noted it in our tracker.
  14. Hi guys, Thanks for reporting the issue. I have noted the issue and it will be fixed in upcoming updates.
  15. Hi guys, Thanks for reporting the issue. We have found the issue and it will be fixed in upcoming updates. Thanks!
  16. Hi guys, Thanks for reporting the issue. I have noted it down and fixed will be available soon. Thanks for your co-operation.
  17. Hi guys, Option to delete custom icon will be available in a subsequent update. Thanks.
  18. Hi @chribonn, Thanks for your writing to us. If you are using Desktop version of Enpass then you can export all attachments of any item, and also attachments of multiple items. To do this please follow these steps: Select 'Attachments' in Sidebar in the 'Others' section. Select the items of which you want to export attachments. Right click then click on 'Export Attachments'.
  19. Hi @freibeuter, Thanks for writing to us. It seems that your entry has one password field in the saved web-form. Please click on the "Web-Formular anzeigen" on the info page and check if there is any password field having a weak password. Thanks.
  20. Hi @Ben7002, Sorry for the delay. 'Conflict in syncing data with Dropbox' error occurs when Enpass detects that items on local vault are different than items found in the cloud database. If you are trying to sync two different databases/vaults then follow the steps:- Tap on Sync Error, and you will get a screen where you can see the number of items of both vaults and there will be two options 'Merge' and 'Disconnect'. Tap on 'Merge' and syncing will be continued. You can continue with 'Merge' option even if Enpass is showing this error on same databases. Please let me know if you ever imported data from any other password manager or csv file. That may be the cause of issue. Thanks.
  21. Hi @BHO , Sorry for the trouble. This error occurs when Enpass detects that items on local vault are different than items found in the cloud database. If you are trying to sync two different databases/vaults then follow the steps:- Tap on Sync Error, and you will get a screen where you can see the number of items of both vaults and there will be two options 'Merge' and 'Disconnect'. Tap on 'Merge' and syncing will be continued. Please let me know if you have the same items on both. If yes, it could be a bug. However, you can continue with 'Merge' option without data loss. Thanks.
  22. Hi @100 Watt Walrus, This issue has been fixed in next week update. Noted. It seems a side-effect of Favicon setting from previous beta. Thanks for reporting.
  23. Hi @asayamakk, Thanks for reporting the issue. We have noted it down and will fix this in upcoming udpate.
  24. Hi all, We have identified the issue and a fix will be available soon in upcoming updates. Thanks.
  25. hi @pineman, Sorry for the trouble. We are unable to understand the issue, please share the screenshot where you get the message "Sorry we couldn’t open the sync client. We couldn’t process the URL" ? Also, please try changing your default browser. Thanks.
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