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Ankur Gupta

Enpass team member
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Ankur Gupta last won the day on April 10 2016

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About Ankur Gupta

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    Advanced Member
  • Birthday 11/25/1990

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  1. Hi @chthonic, Sorry for the inconvenience caused to you. Please answer the following questions so that I can help you. 1. Which Enpass versions you are using on Linux Desktop and Android mobile? 2. How many vaults you have on your Linux Machine? 3. Are you trying to restore via wifi on android mobile? 4. From which option you took the backup on Desktop? You should get the option to restore existing data below the 'I am a new user' option. Please share the screenshot with us to investigate the issue. Thanks.
  2. Hi @kasimodem, Thanks for writing to us. This issue has been fixed and the update with the fixes will be available in v6.1. Thanks for your co-operation.
  3. Hi @MikeR, Thanks for writing to us. This issue has been resolved in version 6.1. We will release the new update as soon as possible. Meanwhile, whenever you get this graphics effect, just resize the window a little bit and it will be fine.
  4. Hi @savanervi, We have already fixed the issue an update will be available soon. Thanks.
  5. Hi guys, Thanks for writing to us. We are already aware of this issue and we are working on it.
  6. Hi @ryan29, Thanks for sharing the details. I just checked the video sent by you. Enpass sync depends upon the device Date/Time, If you have a different date and time setting on multiple devices then you can get the sync issues. Also, it's not only with TOTP, but It may also happen with other details too. In order to solve this issue, please make sure the date and time setting is accurate on all the devices (preferably set to automatic). Let me know if you need further assistance.
  7. Hi @ryan29, Thanks for using Enpass. Sorry for the trouble. Please answer the following so that I can investigate your issue:- Enpass Version on your PC and Android phone? OS Version of phone and PC? Which cloud services are you using to sync? Does the Date and Time setting set to automatic on all devices? You can share the video via PM. Waiting for your reply.
  8. Hi @DustinDauncey, Thanks for using Enpass and writing to us. Currently, there is no option to edit the field names in bulk. I want to know which field names you found inconsistent so that we can proceed further. Yes, You can export and edit the data in any text editor you like and import back to Enpass. Please do erase everything from Enpass Advanced Settings and then import the exported json file and check if you have all of your new data. (Make sure you have the latest backup before erasing all data) Please let me know if it solves your issue.
  9. Hi @ChrisSutcliffe, Thanks for using Enpass. We are already aware with this issue and we will fix it in subsequent updates. Meanwhile you can try disabling the option 'Enpass Settings -> Autofill -> Match URL hostname'. If URL only changes the initial part then it will work for you. Thanks.
  10. Hi @mwang, I have just checked and found that vault.enpassdb is getting changed every 10 minutes whereas it shouldn't be. We're currently investigating the issue, and if possible we will try to fix it in the upcoming release. We appreciate your patience and co-operation. Meanwhile, I suggest you use the folder '~/Documents/Enpass/Backups' for now. Thanks.
  11. Hi @mwang, Thanks for writing to us. Enpass desktop version checks for changes on cloud every 10 minutes and store the sync status in .sync folder in ~/Documents/Enpass. Also Enpass stores some temporary file here used from syncing your vault with cloud vault. You can exclude easily exclude the folder "~/Documents/Enpass/.sync" from backups because it is just like caches which will be created next time you will connect to sync. Alternatively you can follow the suggestion Please let me know if it solves your issue. Thanks.
  12. Hi @_olive_, Thanks for reporting the issue. We have noted it down. Fix will be available soon.
  13. Hi @Zappy, Please share the full report via Direct Message. Thanks.
  14. Hi @100 Watt Walrus, Thanks for reporting the issue. I have noted it in our tracker.
  15. Hi guys, Thanks for reporting the issue. I have noted the issue and it will be fixed in upcoming updates.
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