Update Prevents Viewing of All Passwords

[jcnewcombe]

I did a mass upgrade of all the apps on my phone and now I can only access 25 of my passwords.  With the change to the subscription model, do I have to pay all over again to have access to the passwords I have had access to for the past 3 years?  I feel I should be given the option to copy down the passwords I've had stored and had access to; it feel like the company is holding my personal information hostage after I already paid for pro once.  Why aren't current pro members grandfathered into the system and given a month or so to make the decision whether or not to continue?  I feel betrayed by this company right now.  I need my passwords for work.  What do I do?

[John Doe]

You should read their blog posts.  All pro users were grandfathered into the system. Either you never paid for pro or there is an account related issue. If it’s the latter. Pls email their support team to validate your purchase 

[Leonardo]

Have had same problem - -emailing support Over 10 times is like talking to a wall. Their answers are repetitive, ignoring content of my email. Have also list half my passwords. Originally paid £12 two years ago- now £49. Cant validate my purchase cos Apple has list my purchase-when 2 years ago having paid , found Enpass not compatible with ios. Complained to Apple- shortly after it became compatible. I am the one suffering for incompetency. 

Edited December 5, 2019 by Leonardo
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