Roke Posted December 15, 2019 Report Posted December 15, 2019 Hello, I am currently setting up a new phone and ran into this issue with biometric unlocking of Enpass. When I initially set it up, everything worked fine. However, I then added another fingerprint through Android and therefore had to reactivate the biometric access in Enpass. However, every time I try to activate it now, I gives me the error "Failed to init Cipher". I have tried activating it multiple times, restarted the phone, reinstalled Enpass, reduced the registered fingerprints to a single one - no success. System info: OnePlus 7 Android 10 / Kernel-Version 4.14.117-perf+ Build number: Oxygen OS 10.0.2.GM57BA Typing a long password on a phone is really annoying, so any help would be much appreciated.
Moh Posted December 18, 2019 Report Posted December 18, 2019 I've got the same issue. I can no longer use fingerprint to login since I've updated my phone to android 10. OnePlus 6 Oxygen 10 Any help appreciated.
Pratyush Sharma Posted December 19, 2019 Report Posted December 19, 2019 Hi All, Please follow these troubleshooting steps and share your findings. Remove all Fingerprints from device settings. Add one Fingerprint and now enable in Enpass. If the problem persists, write to us on support@enpass.io with the following detail are you using custom Rom. Hope this works!
Roke Posted December 24, 2019 Author Report Posted December 24, 2019 Hello, the biometric access now works again, possibly due to a recent OxygenOS update. If the issue occurs again, I will go through the troubleshooting steps. Thank you!
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