Jump to content
mcohen342

Registration not recognizing purchase

Recommended Posts

I purchased premium a while back on my Android. I just switched to an iPhone and enpass is not recognizing my premium account when I registered my iPhone. Help!

Share this post


Link to post
Share on other sites

Hi @mcohen342,

Thanks for contacting us.

First, make sure that you register your email on the Android device so that your purchase is linked with an email. Then, use the same email on the iOS device to restore purchase and all features. If you haven't registered, please follow the below steps:

  • Open Enpass --> Click on ‘Settings’ --> Click on ‘Account/Trial user, Not registered (1st option of the settings)' ---> Enter the email account with which you purchased Enpass app and follow the instructions.

If that doesn't help, please share the purchase receipt with us at support@enpass.io so that we can help you better.

Thanks!

Share this post


Link to post
Share on other sites

Hi,

i have the same problem. I purchased enpass a while ago and cant use premium on ios. Only the lite version. They are no problems on Windows/Android with my Account.

Share this post


Link to post
Share on other sites

Hey @kranate

Welcome to the forum!

Don’t worry, your purchase is safe with us. To restore the purchase of Enpass, please refer to this FAQ. If that doesn't help, please share the Enpass Purchase Receipt via email at support@enpass.io so that we can help you better.

Thanks!

 

Share this post


Link to post
Share on other sites

Hey, thanks for the reply.

I can´t restore my Purchase on iOS. I buy enpass on windows with a different email address. i cant find the purchase receipt. cant you see the purchase on my account?

Share this post


Link to post
Share on other sites

Hey @kranate

Sorry for the inconvenience caused to you.

I would like to share that when you purchase the Enpass license from any Store then the Store doesn't share with us the purchase receipt so we are unable to identify. However, you can refer to this link to locate the purchase receipt of Enpass and share it at support@enpass.io.

Thanks.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...