Error while restoring data

[stavrich]

Win10 - Enpass 6

Decided to create an additional vault. I did not complete the process as I do not have the premioum version yet.

Now I cannot sync with the original vault.

Disconnected and reconnected sync but I get "error while restoring data"

Uninstalled Enpass and perform a new installation. Still same error.

Sync works ok on phone and on second test laptop ( on second laptop i disconnected and reconnected sync just make sure is still working).

Any suggestions?

[Pratyush Sharma]

Hi @stavrich,

Sorry for the inconvenience caused to you.

Decided to create an additional vault. I did not complete the process as I do not have the premioum version yet.

We would like to inform you that Enpass for Desktop devices is free. To unlock features, you need to register with us.

Regarding Sync:

For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be.

• On which devices and OS versions (mention all) are you using Enpass?
• Which Enpass version are you using on each device?
• Are you getting any error message or code during sync? If yes, share it with us.
• Does the Date and Time setting set to automatic on all devices?
• Does the last synced time get updated on the sync page?

Thanks for your co-operation.

 

[stavrich]

Replying to my own post.

Created a new windows 10 user account and profile from scratch. That resolved the problem but still dont know what went wrong. This is a lenghty process trying re-create all my previous settings and applications.

Unfortunately I couldnt  find an error log with more details or anything to point to problem.

Sorted for the time being...

[Pratyush Sharma]

Hi @stavrich,

We are glad to know that the issue has been resolved.

I have noted down this issue notified the team to look into it.