New Windows 10 PC, can't sync with Dropbox

[MichaelS]

I've used Enpass for years. I'm a registered user and a paying Android customer. I love Enpass. But for the love of computers, please fix your syncing problems.

I installed Enpass from the Microsoft Store on a new Windows 10 PC. I can successfully add an existing vault that is stored in OneDrive.

I try the same thing with Dropbox, and after logging in it appears for 2 seconds like the sync in in progress and then it displays an "Error while restoring data." message. This same vault is syncing successfully with 2 Android devices and another Windows 10 PC.

I removed the OneDrive-synced vault and tried adding Dropbox as the first vault. Same behavior.

I've uninstalled and reinstalled, tried the downloaded version from the website, different browsers: same problem every time.

All you have to do is make this work. Every release seems to bring a new problem. I was unable to find a current solution for Dropbox vault restoration problems on the forum. Is there a solution for this?

Enpass 6.4.1 (642)

[Pratyush Sharma]

Hi @MichaelS,

We are sorry for the inconvenience caused to you.

We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the next update. Till then, we will request you to please co-operate with us.

Thanks!

[Gabor_O]

Special (non-English) characters in Windows username would cause the problem. The current latest version v6.42.662.0 has the same problem.

Traditional 32bit version works well.

[Pratyush Sharma]

Hi @Gabor_O,

Thanks for writing in.

I have noted down your feedback and notified the concerned team to look into it.