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Tuytus

[SOLVED] Sync with WebDav doesn't work

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Lost the sync with my WebDav folder (mailbox.org) on my smartphone (Android: Version 6.4.4.353) and computer (Windows 10: 6.4.2 (662)). Now, for some inexplicable reason, I can't connect them anymore.

Error message: "Could not connect to the specified WebDav folder. Check your username and password."
But username and passwort are correct. I have also not changed any settings and folder structures. I don't know why this suddenly stopped working.

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Hi @Tuytus,

We are sorry for the inconvenience caused to you.

For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If the issue persists, revert to us.

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Hi @Tuytus,

Thanks for writing back in.

Please share the following details so that we can investigate where the problem could be.

  • On which devices and OS versions (mention all) are you using Enpass?
  • Which Enpass version are you using on each device?
  • Are you getting any error message or code during sync? If yes, share it with us.
  • Does the Date and Time setting set to automatic on all devices?
  • Does the last synced time get updated on the sync page?
  • If possible, share the demo WebDAV account?

Thanks for your co-operation.

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23 hours ago, Pratyush Sharma said:
  • On which devices and OS versions (mention all) are you using Enpass?

Samsung S10, Android 10 / Windows 10 Version 1909

Quote
  • Which Enpass version are you using on each device?

Android: Version 6.4.4.353 / Windows 10: Version 6.4.2 (662) Windows Store x64

23 hours ago, Pratyush Sharma said:

Are you getting any error message or code during sync? If yes, share it with us.

 "Could not connect to the specified WebDav folder. Check your username and password."

But the password and username are correct. The synchronization worked fine before (with the same settings, password, username)

23 hours ago, Pratyush Sharma said:

Does the Date and Time setting set to automatic on all devices?

Yes it is. (In 24 hour format)

23 hours ago, Pratyush Sharma said:

Does the last synced time get updated on the sync page?

Yes it was displayed before the manual disconnection. Now after the dissconect of course not anymore.

 

*** UPDATE***


I found the problem. Mailbox.org has somehow changed the URL for WEBDAV access.
At least this new URL works for me: https://dav.mailbox.org/servlet/webdav.infostore/Userstore/User Name (1)
Nevertheless thank you for your time!

Edited by Tuytus
Problem solved
  • Like 1

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