Zeke Posted July 18, 2020 Report Share Posted July 18, 2020 (edited) Background: I have been a user prior to the new subscription model and have been happily syncing content across a Windows PC, Android tablet, and an Android phone. I got a new phone (yea me!) and now I can't register the app. It has been a long time since I've had to do this, so I fully accept that this is likely user error. I just need someone to point me in the right direction here, I keep getting this error and see no other way to login/register the app so I can sync data. Quote Error You have already registered your Pro-version with us using XYZ@ABC.com I have tried FAQ's and articles and I must be missing the part for existing users on a new device. Edited July 18, 2020 by Zeke Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted July 20, 2020 Report Share Posted July 20, 2020 Hi @Zeke, Sorry for the inconvenience caused to you. Please share the email id with us that you are using to register in Enpass. Also, share the screenshot of the error you are getting to us on support@enpass.io so we can further investigate. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
Zeke Posted July 22, 2020 Author Report Share Posted July 22, 2020 Sorry for the delay in responding. Attached are some screenshots from the app. As for sharing my email, can you get that from my profile or do I need to post it here? Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted July 22, 2020 Report Share Posted July 22, 2020 Hi @Zeke, Thanks for sharing the details. Please share the details with us on support@enpass.io so we can further investigate. Also share the registered email id with us. Link to comment Share on other sites More sharing options...
Zeke Posted July 28, 2020 Author Report Share Posted July 28, 2020 This has been resolved. When I registered, my phone capitalized the first letter in my email and the process is case sensitive. 1 Link to comment Share on other sites More sharing options...
Garima Singh Posted July 29, 2020 Report Share Posted July 29, 2020 Hey @Zeke Thanks for notifying us. I'm glad to know that the problem has been resolved. Thanks! Link to comment Share on other sites More sharing options...
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