Jump to content
Sign in to follow this  
Wonneproppen

Sync with OneDrive not possible

Recommended Posts

Enpass Desktop on Windows 10 has stopped syncing with OneDrive.

Error message: Synchronization Error. Password for data on Onedrive necessary.

I tried to re-enter the password -->

  1. no success, getting message pw is wrong
  2. logged out on onedrive via browser directly and logged in again with the password tried above --> success, so the pw is definitely right

Share this post


Link to post
Share on other sites

Hi @Rick Garner,

Welcome to the forums!

Please share the following details so that we can investigate where the problem could be.

  • On which devices and OS versions (mention all) are you using Enpass?
  • Which Enpass version are you using on each device?
  • Are you getting any error message or code during sync? If yes, share it with us.

Share this post


Link to post
Share on other sites

Hi,

I meet the same issue, not possible to sync with onedrive on several devices :

- Windows 10 app (hp zbook i7-9850H / 32Go / x64) / Enpass 6.5.2 (724)

- Android WAS-TL10 8.0.0.371 (C636) (Huawei P10 lite) / Enpass 6.5.2.404

Other windows 10 computer...

There is no code, it only says (translation French to English)  : "sync error - Data password for Onedrive is required", and when I enter my microsoft account password it never works. The same with Enpass password.

Thanks for support.

Regards

 

 

Share this post


Link to post
Share on other sites

Hey @Jym25

Welcome to the forum!

We regret the inconvenience. Please follow the below steps to restore the sync:

  • Take a manual backup of the Enpass data on all the devices.
  • Disconnect the sync on all devices that are synced with Onedrive.
  • Remove the folders Enpass and Enpass1 on One-drive account.
  • Re-set up the sync with One-drive on all the devices and check.

If the issue persists, please let us know.

Thanks!

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...