Sync with OneDrive not possible

[Wonneproppen]

Enpass Desktop on Windows 10 has stopped syncing with OneDrive.

Error message: Synchronization Error. Password for data on Onedrive necessary.

I tried to re-enter the password -->

1. no success, getting message pw is wrong
2. logged out on onedrive via browser directly and logged in again with the password tried above --> success, so the pw is definitely right

[Rick Garner]

Having same problem. I have tried disconnecting from OneDrive and then reconnecting, this doesn't work either

[Pratyush Sharma]

Hi @Rick Garner,

Welcome to the forums!

Please share the following details so that we can investigate where the problem could be.

• On which devices and OS versions (mention all) are you using Enpass?
• Which Enpass version are you using on each device?
• Are you getting any error message or code during sync? If yes, share it with us.

[Jym25]

Hi,

I meet the same issue, not possible to sync with onedrive on several devices :

- Windows 10 app (hp zbook i7-9850H / 32Go / x64) / Enpass 6.5.2 (724)

- Android WAS-TL10 8.0.0.371 (C636) (Huawei P10 lite) / Enpass 6.5.2.404

Other windows 10 computer...

There is no code, it only says (translation French to English)  : "sync error - Data password for Onedrive is required", and when I enter my microsoft account password it never works. The same with Enpass password.

Thanks for support.

Regards

 

 

[Garima Singh]

Hey @Jym25

Welcome to the forum!

We regret the inconvenience. Please follow the below steps to restore the sync:

• Take a manual backup of the Enpass data on all the devices.
• Disconnect the sync on all devices that are synced with Onedrive.
• Remove the folders Enpass and Enpass1 on One-drive account.
• Re-set up the sync with One-drive on all the devices and check.

If the issue persists, please let us know.

Thanks!

[Jym25]

Hey @Garima Singh,

Thank you for your support. The sync is back, your method was efficient.

Thanks.

[benpal]

I have been encountering a similar problem. Thanks for your tips @Garima Singh, they helped me solve the problem. 

Edited November 9, 2020 by benpal